Director, SMB Renewal & Growth Strategy

KnowBe4; Clearwater (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonuses on monthly sales targets

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 in Clearwater, FL is seeking a Renewal Specialist Director (SMB) to coordinate with SMB CSMs, price renewals, and close opportunities. You will drive pricing strategies, manage 30/60/90 day pipelines, and lead the CS SMB Renewal Specialist teams to exceed bookings while maintaining CRM discipline.

The role emphasizes developing talent, coaching plans, and aligning with the VP Customer Success to achieve OKRs and growth targets. This is a full-time, on-site opportunity in Florida.

Qualifications

• 2+ years sales experience.
• 2+ years managing customers within a SaaS subscription model.
• Familiarity with IT Security field concepts.
• Experience with Salesforce or other CRM preferred.

Responsibilities

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status.
• Coordinate with SMB CSMs to strategize renewals, add-ons and upsells to maximize bookings.
• Be proactive in discovery and handle objections to close opportunities.
• Negotiate with customers to prevent churn and secure optimal terms.
• Employ pricing strategies that meet company standards and policies.
• Manage 30, 60, and 90 day opportunity pipeline and forecast with VP Customer Success.
• Meet and exceed booking targets and quotas.
• Maintain CRM administration and data integrity.
• Develop and mentor a CS SMB Renewal Specialist team to meet targets.
• Monitor statistics, reporting and dashboards for improvements.
• Provide coaching plans for underperforming specialists and assist with hiring decisions.

Skills

Sales experience

CRM proficiency

Communication skills

Team leadership

Education

Associate’s Degree preferred

Tools

Salesforce

Job description

KnowBe4 in Clearwater, FL is seeking a Renewal Specialist Director (SMB) to coordinate with SMB CSMs, price renewals, and close opportunities. You will drive pricing strategies, manage 30/60/90 day pipelines, and lead the CS SMB Renewal Specialist teams to exceed bookings while maintaining CRM discipline.

The role emphasizes developing talent, coaching plans, and aligning with the VP Customer Success to achieve OKRs and growth targets. This is a full-time, on-site opportunity in Florida.