Renewal Specialist Director (SMB)

KnowBe4; Clearwater (FL); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Bonuses on monthly sales targets

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Zusammenfassung

KnowBe4 in Clearwater, FL is seeking a Renewal Specialist Director (SMB) to coordinate with SMB CSMs, price renewals, and close opportunities. You will drive pricing strategies, manage 30/60/90 day pipelines, and lead the CS SMB Renewal Specialist teams to exceed bookings while maintaining CRM discipline.

The role emphasizes developing talent, coaching plans, and aligning with the VP Customer Success to achieve OKRs and growth targets. This is a full-time, on-site opportunity in Florida.

Qualifikationen

• 2+ years sales experience.
• 2+ years managing customers within a SaaS subscription model.
• Familiarity with IT Security field concepts.
• Experience with Salesforce or other CRM preferred.

Aufgaben

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status.
• Coordinate with SMB CSMs to strategize renewals, add-ons and upsells to maximize bookings.
• Be proactive in discovery and handle objections to close opportunities.
• Negotiate with customers to prevent churn and secure optimal terms.
• Employ pricing strategies that meet company standards and policies.
• Manage 30, 60, and 90 day opportunity pipeline and forecast with VP Customer Success.
• Meet and exceed booking targets and quotas.
• Maintain CRM administration and data integrity.
• Develop and mentor a CS SMB Renewal Specialist team to meet targets.
• Monitor statistics, reporting and dashboards for improvements.
• Provide coaching plans for underperforming specialists and assist with hiring decisions.

Kenntnisse

Sales experience

CRM proficiency

Communication skills

Team leadership

Ausbildung

Associate’s Degree preferred

Tools

Salesforce

Jobbeschreibung

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Renewal Specialist Director (SMB) is responsible forcoordinating with SMB CSMs and customers to provide pricing quotesfor renewals and then successfully and efficiently closing those opportunities. With a production demand mindset, the Renewal Specialist Director (SMB) will take extreme ownership for driving performance and managing production of the assigned CS SMB Renewal Specialist team.

Responsibilities:

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with SMB CSMs to strategize on renewals, add-ons and upsells for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Manage assigned 30, 60, and 90 day opportunity pipeline, manage weekly and daily forecasts, and meet regularly with the VP Customer Success to review
• Meet and exceed booking targets and quotas
• Maintain and enforce impeccable administration of opportunities in the Company’s CRM
• Develop and groom a high performing CS SMB Renewal Specialist team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
• Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
• Serve as a management escalation point and assist CS SMB Renewal Specialists with tags
• Develop and manage OKRs
• Promote referrals for new business sales
• Communicate effectively with your CS SMB Renewal Specialists to ensure that all policies and procedures are well understood
• Work closely with the VP Customer Success To develop and manage coaching plans for CS SMB Renewal Specialists that are underperforming and need improvement
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• Associate’s Degree preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• 2+ years sales experience
• 2+ years managing customers within a SaaS subscription model
• Familiarity with standard concepts, practices and procedureswithin the IT Security Field
• Experience with Salesforce or other CRM preferred
• Strong empathy for customers and passion for driving growth
• Basic understanding of financial and operational levers in a SaaS recurring revenue business model
• Strong verbal and written communications
• Excellent time management, prioritization and organization skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in KnowBe4’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.