Director, SMB Renewal Strategy & Growth

KnowBe4; Clearwater (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Company-wide bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 is seeking a Renewal Specialist Director (SMB) in Clearwater, FL, to lead the renewal function within the Customer Success organization. The role focuses on coordinating with SMB CSMs, generating pricing quotes for renewals, and driving bookings while maintaining a high standard of CRM data quality.

The ideal candidate will have strong SaaS sales experience, team leadership capabilities, and a proven ability to forecast and close renewals efficiently.

Qualifications

• 2+ years of sales experience in SaaS or software
• 2+ years managing customers within a SaaS subscription model
• Strong communication and negotiation skills
• Experience with CRM and forecasting processes
• Familiarity with IT security field terms a plus

Responsibilities

• Manage opportunities within assigned SMB portfolio and research customer health
• Coordinate with SMB CSMs to strategize renewals, add-ons, and upsells
• Conduct discovery with customers to drive renewal opportunities and overcome objections
• Negotiate terms to prevent churn and secure favorable pricing
• Generate pricing quotes and manage 30/60/90 day pipelines
• Meet or exceed bookings targets and maintain CRM integrity
• Develop and coach the CS SMB Renewal Specialist team to hit targets
• Monitor dashboards and provide corrective actions as needed
• Provide recommendations on hiring, promotion and discipline

Skills

B2B sales

Team leadership

Customer success

CRM management

Negotiation

Forecasting

Communication

Education

Associate’s Degree

Tools

Gmail

Google Docs

Microsoft Word

Microsoft Excel

Salesforce

Job description

KnowBe4 is seeking a Renewal Specialist Director (SMB) in Clearwater, FL, to lead the renewal function within the Customer Success organization. The role focuses on coordinating with SMB CSMs, generating pricing quotes for renewals, and driving bookings while maintaining a high standard of CRM data quality.

The ideal candidate will have strong SaaS sales experience, team leadership capabilities, and a proven ability to forecast and close renewals efficiently.