Associate Director, Software Engineering

Merck & Co.; West Point (PA); Hybrid; USD 142,000 - 224,000; Full time

Benefits offered by this job

Hybrid work arrangement

Annual bonus

Long-term incentive

Benefits package

Job summary

Merck & Co. in Rahway/West Point area is seeking an experienced ServiceNow Quality Engineering leader. You will drive testing strategy for ITSM, ITOM, IRM/GRC, HRSD, and more, delivering automated and manual test artifacts to validate requirements and OOTB behavior.

The role emphasizes AI-driven testing maturation, data validation in CMDB, and cross-functional collaboration with developers, testers, and product owners within a hybrid work environment.

Qualifications

• Bachelor’s degree in IT or related field.
• 12+ years in testing and QA leadership.
• Experience with automated testing frameworks.
• Knowledge of ITIL processes and IT Service Management.

Responsibilities

• Define testing roadmap and QA standards for ServiceNow modules.
• Create detailed test plans and coordinate all testing phases (unit, SIT, regression, UAT).
• Validate configurations and integrations during upgrades and patches.
• Lead defect triage and collaborate with developers and product owners.
• Build and maintain automated test suites and data validation for CMDB.

Skills

ServiceNow

Quality Engineering

Automation

SIT/UAT

Testing

Education

Bachelor's degree in information technology, Computer Science or any Technology stream

Tools

AutomatePro

ServiceNow ATF

ITIL

Job description

Job Description

The Opportunity

• Based in Rahway, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking an experienced leader in ServiceNow Quality Engineering to join our dynamic ServiceNow team in Global Technology division. The ideal candidate should understand the ServiceNow platform and Testing Strategies.-

The role will collaborate with cross-functional teams to lead a team that will be responsible for understanding the developed as well as OOTB code. ServiceNow Quality Engineering team shall deliver automated as well as manual testing documents for execution in support of validating approved requirements and expected system/solution OOTB behavior.

This position is based in our West Point location, and we follow a hybrid work policy.

What will you do in this role

• Define, document, and drive the overarching testing roadmap and QA standards across ServiceNow modules (such as ITSM, ITOM, IRM/GRC, HRSD, etc)
• Create detailed test plans and coordinate all testing phases-including unit testing, system integration testing (SIT), regression testing, and User Acceptance Testing (UAT)
• Validate application functionality, configurations, customizations, and integrations prior to promoting updates into the Production environment, particularly during major ServiceNow upgrades and patch cycles
• Develop and execute a maturity roadmap to transform Testing into Quality Engineering excellence through the adoption of AI-driven capabilities.
• Lead defect triage meetings, analyze root causes of platform issues, and collaborate closely with Developers and Product Owners to ensure timely resolution
• Build, maintain, and scale automated test suites-primarily utilizing the AutomatePro AutoTesting and where applicable ServiceNow Automated Test Framework (ATF)-to shift left, improve efficiency, and accelerate release cycles.
• Perform rigorous data validation to ensure data integrity across critical platform directories like the CMDB (Configuration Management Database) and ensure data transforms for large data migration activities
• Establish and track quality KPIs (e.g., test coverage, defect leakage rates) to provide program leadership and executive sponsors with data-driven confidence in release readiness Support testers in the execution of test scripts.

• Lead, guide, and mentor junior testing engineers and distribute testing workloads efficiently across agile squads

Education

• Bachelor's degree in information technology, Computer Science or any Technology stream.

What should you have

• 12+ years of working experience creating, executing, and managing testing efforts.
• Automated Test Framework experience is required. AutomatePro working knowledge is highly desirable.
• In-depth knowledge of ITIL processes and best practices for IT Service Management is highly desirable.
• Excellent organizational and time management skills to handle multiple projects simultaneously.
• Understanding of Agile development methodologies is a plus.

Required Skills

Agile Methodology, Agile Methodology, Agile Project Management, Agile Scrum Development, Agile Tools, Application Integrations, Business Informatics, Data Engineering, Data Visualization, Design Applications, Information Engineering, Information Technology (IT), Iterative Development, Knowledge Sharing, Maturity Models, Platform Design, Platform Development, Platform Management, Process Maturity, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration {+ 4 more}

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.--As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.- For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is $142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.- Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. -No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Flexible Work Arrangements

Hybrid

Job Posting End Date

09/17/2026

*A job posting is effective until 11:59:59PM on the day BEFORE -the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.