Director, SecOps Product & Customer Success (Remote)

Fidelity Investments; Boston (MA); On-site; USD 200,000 - 285,000; Full time

Benefits offered by this job

Health plans

Parental leave options

Retirement options

Education reimbursement

Job summary

Zscaler is seeking a Director of Technical Success in SecOps to lead strategic customer success initiatives across regions, aligning with global leadership and driving adoption, retention, and renewal for top accounts.

The role requires a strong technical background, a customer-obsessed mindset, and the ability to influence product roadmaps while maintaining high-impact collaboration with stakeholders. This is a remote US-based role reporting to the Senior Director, Customer Success, SecOps.

Qualifications

• 8+ years of experience in customer success, account management, or related roles.
• At least 5 years in a management role overseeing individual contributors or subordinate managers.
• Bachelor's degree in Computer Science, Information Technology, or Business Administration.
• Experience managing customer relationships in a B2B SaaS environment, preferably within cybersecurity or cloud services.
• Solid understanding of security operations, networking, security technologies, and cloud computing.
• Proficiency in analyzing complex data to identify trends, forecast customer behavior, and make evidence-based decisions.

Responsibilities

• Develop the vision and operating structure for the SecOps Technical Success team in the Americas, India, and Israel, promoting a great culture and implementing strategies to enhance customer satisfaction, retention, and growth.
• Collaborate with global Customer Success leadership to align SecOps goals with the corporate strategy.
• Build strong, lasting relationships with key stakeholders for our top customer accounts and track goals related to customer success.
• Oversee the development of tailored customer success plans for our Strategic accounts to increase adoption, expansion, and renewal.
• Use a strong technical background to address technical challenges, ensure customer value realization, advocate for customer needs, and influence product roadmaps.

Skills

AI tools exploration

Customer success

People management

Data analysis

Security concepts

Education

Bachelor's degree in CS/IT/Business Admin

Job description

Zscaler is seeking a Director of Technical Success in SecOps to lead strategic customer success initiatives across regions, aligning with global leadership and driving adoption, retention, and renewal for top accounts.

The role requires a strong technical background, a customer-obsessed mindset, and the ability to influence product roadmaps while maintaining high-impact collaboration with stakeholders. This is a remote US-based role reporting to the Senior Director, Customer Success, SecOps.