Business Operations Manager, Customer Success Zscaler

HelpfulRemote; Northern (KY); Hybrid; USD 109,000 - 155,000; Full time

Job summary

HelpfulRemote is seeking an experienced business operations professional to support the global Technical Success organization. The role partners with leaders across regions to drive operational discipline and visibility into performance.

Applicants should have 3 to 5 years in business operations or related fields, strong planning and KPI reporting skills, and experience building leadership dashboards. This is a remote, full-time role with a base salary range of $108,500 to $155,000 USD.

Qualifications

• 3 to 5 years in business operations, strategy and operations, customer success operations, finance, or similar

Responsibilities

• Develop and maintain leadership dashboards to track performance.
• Manage business operating rhythms and planning cycles across teams.
• Coordinate reviews and reporting to provide leadership visibility.
• Support resource and headcount planning for initiatives.

Skills

Planning

Resource management

KPI reporting

Operational analysis

Cross-functional collaboration

Leadership dashboards

Job description

This role supports the global Technical Success organization at a cybersecurity company, partnering with leaders across regions to drive operational discipline. The work involves managing business operating rhythms, supporting resource and headcount planning, coordinating business reviews and planning cycles, and building dashboards and reporting that give leadership clear visibility into performance.

The employer wants 3 to 5 years of experience in business operations, strategy and operations, customer success operations, finance, or a similar function, along with strong skills in planning, resource management, KPI reporting, and operational analysis. Experience supporting cross-functional or customer-facing teams and building leadership dashboards is expected, and familiarity with B2B SaaS or post-sales functions is a plus.

This is a full-time remote position reporting to the Director of Business Operations within the Customer Success organization, with a base salary range of $108,500 to $155,000 USD.

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