Director, Scaled & Digital Customer Success (Remote)

Logoslabs; San Francisco (CA); Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Competitive healthcare coverage

401k matching

Paid holidays

Volunteer time off

Remote work stipend

Paid parental leave

Compensation: Base salary $140,000 - $

Job summary

Radicle Health is seeking a Manager, Customer Success (Scaled and Digital Programs) to lead our scaled customer segment and digital engagement strategy across Customer Success.

In this people leadership role, you will coach and develop the individual contributors who support scaled customers while owning proactive 1:many engagement programs that help customers adopt our products, realize value, and stay connected.

Qualifications

• 5+ years in customer success with leadership experience.
• Experience building digital or scaled CS programs and automation.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Lead the scaled Customer Success team with coaching and accountability.
• Oversee health, renewals, growth, and risk management for the portfolio.
• Own digital strategy and 1:many engagement programs (office hours, town halls, emails).
• Collaborate with Sales, Marketing, Product, Training, and Support to align programs.

Skills

Team leadership

Scaled CS programs

CRM proficiency

Public speaking

Cross-functional collaboration

CS experience

Tools

Salesforce

HubSpot

Job description

Radicle Health is seeking a Manager, Customer Success (Scaled and Digital Programs) to lead our scaled customer segment and digital engagement strategy across Customer Success.

In this people leadership role, you will coach and develop the individual contributors who support scaled customers while owning proactive 1:many engagement programs that help customers adopt our products, realize value, and stay connected.