Manager, Customer Success (Mid-Market) (Fully Remote)

Radicle Health; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Paid parental leave

Remote work stipend

Résumé du poste

Radicle Health is seeking a senior customer success leader to build, coach, and develop a team of CSMs, driving high impact outcomes and professional growth across the org. You will own net revenue retention, serve as executive sponsor for key accounts, and escalate where needed to ensure outstanding adoption, renewals, and expansions in a mission-driven environment.

This role requires proven leadership, data-driven decision making, and experience with Salesforce/CRM to inform strategy and

Qualifications

• Proven leader with at least 5 years in customer success and 3 in leadership.
• Skilled in Salesforce/CRM and data-driven decision-making.
• Passionate about mission-driven environments and human services organizations.

Responsabilités

• Lead, coach, and develop a team of CSMs to achieve goals and grow professionally.
• Act as executive sponsor for key accounts and escalation point for enhanced support.
• Own net revenue retention targets and drive renewals, upsells, and expansions.

Connaissances

Leadership

Customer Success

Salesforce/CRM

Data-driven decision-making

Outils

Salesforce

CRM

Description du poste

• Lead, coach, and develop a team of CSMs to achieve goals and grow professionally.
• Act as executive sponsor for key accounts and escalation point for enhanced support.
• Own net revenue retention targets and drive renewals, upsells, and expansions.

Who You Are:

• Proven leader with at least 5 years in customer success and 3 in leadership.
• Skilled in Salesforce/CRM and data-driven decision-making.
• Passionate about mission-driven environments and human services organizations.

What We Offer:

• Unlimited PTO and paid parental leave.
• Competitive medical, dental, vision, and 401k matching.
• Remote work stipend and paid holidays.

Radicle Health

Radicle Health provides a suite of human services software products that help organizations serve their communities. The company is a collaborative, mission-driven home for software teams, where employees have ownership of their work and are encouraged to grow.