Director, Revenue Operations & GTM Strategy

CCL; Greensboro, Northern (NC, KY); Hybrid; USD 155,000 - 165,000; Full time

Benefits offered by this job

403(b) plan

Medical insurance

Dental insurance

Vision insurance

PTO & holidays

Disability insurance

Life insurance

Employee assistance

Voluntary benefits

Job summary

CCL seeks a Director of Revenue Operations to architect and lead its end-to-end revenue operating model, driving alignment between Sales and Marketing and establishing strategy, governance, and performance frameworks for scalable growth.

You will own forecasting discipline, CRM governance, pipeline health, and cross-functional SLAs. Collaborate with senior leaders to shape GTM strategies, leverage data insights, and improve revenue across the organization.

Qualifications

• 8+ years of experience in Revenue Operations, Sales Operations, or GTM strategy roles.
• Experience designing forecasting frameworks, pipeline governance models, and revenue reporting systems.
• Strong business and financial acumen with the ability to translate data into strategic insights.
• Experience leading CRM implementations or major GTM system transformations preferred.
• Demonstrated ability to influence senior leadership and drive cross-functional alignment.

Responsibilities

• Design and maintain the company’s revenue operating model across Marketing, Sales, and Account Management.
• Lead GTM strategies in partnership with Sales and Marketing to ensure pipeline generation and target attainment.
• Establish cross-functional SLAs for lead management, pipeline progression, and revenue accountability.
• Identify opportunities to improve revenue growth through pipeline health, deal quality, and win-rate improvements.
• Own forecasting framework and pipeline review cadence with CRM-enabled discipline.
• Define revenue performance metrics and executive reporting standards.
• Surface strategic insights to support cross-sell, upsell, and account expansion opportunities.
• Lead the Revenue Operations team and own CRM governance, data standards, and reporting structures.
• Set the RevOps roadmap and drive initiatives for growth and operational efficiency.
• Partner with Finance to align revenue reporting and integrations with enterprise data strategy.

Job description

CCL seeks a Director of Revenue Operations to architect and lead its end-to-end revenue operating model, driving alignment between Sales and Marketing and establishing strategy, governance, and performance frameworks for scalable growth.

You will own forecasting discipline, CRM governance, pipeline health, and cross-functional SLAs. Collaborate with senior leaders to shape GTM strategies, leverage data insights, and improve revenue across the organization.