Director Rental Operations (Dallas)

GEDANKENBURG GmbH & Co. KG; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health & Insurance

Paid Time Off

Branch Bonus Plan

Employee Assistance Program

Employee Rentals

Job summary

SIXT seeks a Director of Rental Operations in the Dallas area to lead regional performance, partner with underperforming locations, and shape leadership development. The role emphasizes operations, talent growth, and strategic execution in a fast-moving mobility business.

The position offers a salary of at least $100,000 plus quarterly bonus, with opportunities to enhance fleet efficiency, drive KPIs, and ensure top-tier customer service across all locations.

Qualifications

• Bachelor's degree with relevant experience in sales and customer service.
• 2–3 years in relevant roles for junior/senior levels, plus 2 years in a supervisory role.
• 5 years' work experience in car rental or related environment may substitute degree.

Responsibilities

• Drive revenue growth by improving IRPD performance and fleet utilization.
• Lead and develop high-performing teams by coaching managers and building leadership pipeline.
• Deliver premium customer experience by maintaining service excellence and handling escalations.

Skills

Bachelor

Sales & Customer Service

Supervisory Experience

Multilingual Communication

Education

Bachelor's degree

Job description

Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high-impact role, you'll lead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You'll bring expertise in operations, talent development, and strategic execution - and be part of a team that's transforming mobility every day, with a salary of at least $100,000 plus bonus of paid out quarterly.

YOUR ROLE AT SIXT

• You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently

• You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline

• You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations

• You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs

• You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions

• You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards

YOUR SKILLS MATTER

• Experience and Education You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental) of relevant experience.

• Supervisory and Communication) You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities.

• Organization and Customer Service You are highly organized and have excellent customer service skills.

• Work Authorization You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Age and License You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts.

WHAT WE OFFER

• Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future

• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule

• Branch Bonus Plan Participate in a performance-based branch bonus plan

• Employee Assistance Program Access support whenever needed through our Employee Assistance Program

• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees