Director Rental Operations (Dallas)

Sixt-US; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Branch bonus plan

Employee assistance program

Employee rental benefits

Job summary

Sixt-US in the United States seeks a strategic Director of Rental Operations to drive regional performance, partner with underperforming locations, and shape leadership pipelines. The role blends operations, talent development, and strategic execution with a salary of at least $100,000 plus quarterly bonuses.

You will lead revenue growth by improving IRPD, optimize fleet utilization, and manage non-revenue operations while building strong leadership and ensuring premium customer experiences

Qualifications

• Bachelor's degree required; 2–3 years in sales or customer service, plus 2 years supervising.
• Strong supervisory and communication skills; multilingual a plus.
• Authorized to work in the United States.
• Must be 18+ with valid driver's license and able to work 40+ hours/week.
• Excellent organization and customer service skills.

Responsibilities

• Drive revenue growth by improving IRPD performance and fleet utilization, and managing non-revenue ops.
• Lead and coach managers, address performance gaps, and build leadership pipeline.
• Deliver premium customer experience by ensuring service excellence and handling escalations.
• Execute operational excellence by managing the Daily Game Plan and monitoring KPIs.
• Lead process improvements and identify underperformance to support regional growth.
• Oversee risk and security by enforcing fraud prevention and upholding standards.

Skills

Revenue growth

Fleet optimization

Team leadership

Customer service

Operational excellence

PCI compliance

Education

Bachelor's degree

Job description

Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high-impact role,you’lllead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline.You’llbringexpertisein operations, talent development, and strategic execution — and be part of a teamthat’stransforming mobility every day, with a salary of at least$100,000 plus bonusof paid outquarterly.

YOUR ROLE AT SIXT

• You drive revenue growth by improving IRPD performance,optimizingfleetutilization, and managing non-revenue operations efficiently


• You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline


• You deliver a premium customer experience by ensuring service excellence, handling escalations, andmaintaininghigh standardsacross all locations


• You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs


• You lead process improvements and support regional growth byidentifyingunderperformance and implementing strategic solutions


• You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards

YOUR SKILLS MATTER

• Experience and Education You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental) of relevant experience.


• Supervisory and Communication) You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities.


• Organization and Customer Service You are highly organized and have excellent customer service skills.


• Work Authorization You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


• Age and License You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts.

WHAT WE OFFER

• Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future


• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule


• Branch Bonus Plan Participate in a performance-based branch bonus plan


• Employee Assistance Program Access support whenever needed through our Employee Assistance Program


• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.

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