Operational Support Associate

SIXT USA; Kansas City (MO); On-site; USD 27,003 - 38,459; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Time Off & Holidays

Employee Assistance Program

Exclusive Employee Rentals

Uniform & Perks

Job summary

SIXT USA is seeking an Operational Support Associate in Kansas City, Missouri, to enhance our rental operations. The role involves exceptional customer service, fleet logistics support, and optimizing sales performance. Successful candidates will guide customers, oversee vehicle readiness, and ensure pleasant rental experiences.

We offer a competitive hourly rate of $23.76, a comprehensive benefits package including healthcare and 401k plan, and opportunities for growth in a fast-paced environment.

Qualifications

• At least 18 years old and authorized to work in the U.S.
• Valid driver’s license with a clean record.
• Strong background in customer service.

Responsibilities

• Deliver exceptional rental experiences by guiding customers through vehicle options and add-ons.
• Support customers throughout their rental journey, collecting feedback and maintaining high service standards.
• Oversee fleet operations, ensuring vehicle cleanliness and readiness for rentals.

Skills

Sales & Communication Skills

Customer Service Focus

Organizational & Technical Skills

Team Collaboration

Flexibility

Job description

Job Description

Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for career growth, and a rate of $23.76 per hour.

Your Role at SIXT

• You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
• You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
• You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
• You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
• You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

Your Skills Matter

• Sales & Communication Skills You are persuasive, confident, and driven by performance-based incentives
• Customer Service Focus You bring a strong background in customer service and are passionate about delivering exceptional experiences
• Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency
• Team Collaboration You thrive in a team-oriented environment and adjust smoothly to changing business needs
• Flexibility You’re available to work a variety of shifts, including evenings, weekends, and holidays
• Licensing & Eligibility You are at least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record

What We Offer

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance