Director Rental Operations (Dallas)

SIXT; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health & Insurance

PTO & Sick Leave

Branch Bonus Plan

Employee Assistance

Employee Rentals

Job summary

SIXT is seeking a Director of Rental Operations to drive regional performance and lead the leadership pipeline. You will streamline operations, coach managers, and ensure service excellence at all locations.

The role emphasizes strategic execution, risk management, and people development to support growth and operational standards across the region.

Qualifications

• Bachelor's degree with 2–3 years of sales and customer service, plus 2 years supervisory experience (or 5 years' experience without a degree).
• Strong supervisory and communication skills; multilingual ability is a plus.
• Excellent interpersonal and relationship-building abilities.

Responsibilities

• Drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• Lead and develop high-performing teams by coaching managers and building a leadership pipeline.
• Deliver a premium customer experience by ensuring service excellence across all locations and handling escalations.

Skills

Strategic leadership

Coaching & mentoring

Communication skills

Interpersonal skills

Customer service orientation

Education

Bachelor's degree

Job description

Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high-impact role, you'll lead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You'll bring expertise in operations, talent development, and strategic execution - and be part of a team that's transforming mobility every day, with a salary of at least $100,000 plus bonus of paid out quarterly.

YOUR ROLE AT SIXT

• You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently
• You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline
• You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations
• You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs
• You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions
• You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards

YOUR SKILLS MATTER

Experience and Education

You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental) of relevant experience. Supervisory and Communication) You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities.

Organization and Customer Service

You are highly organized and have excellent customer service skills.

Work Authorization

You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Age and License

You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts.

WHAT WE OFFER

• Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future
• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule
• Branch Bonus Plan Participate in a performance-based branch bonus plan
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees