Director Rental Operations (New York)

SIXT; New York (NY); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Comprehensive Health & Insurance

AI tools access

Paid Time Off & Sick Leave

Performance-based branch bonus

Employee Assistance Program

Exclusive Employee Rentals

Job summary

SIXT is seeking a Director of Rental Operations in New York, NY. You'll drive performance across the region by leading critical initiatives and developing high-performing teams. Your focus will be on revenue growth, operational excellence, and delivering a premium customer experience.

The ideal candidate holds a Bachelor's degree and has at least 3 years of experience in sales/customer service with supervisory skills. The role includes a competitive salary of $130,000 to $180,000 plus a $90,000 bonus.

Qualifications

• Minimum 2-3 years in sales/customer service and 2 years in a supervisory role.
• Ability to communicate in other languages is a plus.
• Must be at least 18 years old with a valid driver's license.

Responsibilities

• Drive revenue growth and optimize fleet utilization.
• Lead and develop high-performing teams.
• Ensure service excellence and handle escalations.
• Manage key regional KPIs and execute operational excellence.
• Identify underperformance and implement strategic solutions.

Skills

Sales and customer service experience

Supervisory skills

Strong communication skills

Organizational skills

Customer service skills

Education

Bachelor's degree

Job description

Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high‑impact role, you’ll lead business‑critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You’ll bring expertise in operations, talent development, and strategic execution – and be part of a team that’s transforming mobility every day. Salary & bonus: $130,000 – $180,000 plus a $90,000 bonus.

YOUR ROLE AT SIXT

• You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non‑revenue operations efficiently.
• You lead and develop high‑performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
• You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
• You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
• You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
• You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards.

YOUR SKILLS MATTER

• Experience and Education: You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years’ work experience without a degree, including 2 years as a manager in car rental) of relevant experience.
• Supervisory and Communication: You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship‑building abilities.
• Organization and Customer Service: You are highly organized and have excellent customer service skills.
• Work Authorization: You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Age and License: You are at least 18 years old, have a valid driver’s license with a clean record, and can work 40+ hours per week, including day/evening shifts.

WHAT WE OFFER

• Comprehensive Health & Insurance: Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401(k) for your financial future.
• AI at Your Fingertips: From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve.
• Paid Time Off & Sick Leave: Benefit from PTO, sick leave, and a balanced work‑life schedule.
• Branch Bonus: Participate in a performance‑based branch bonus plan.
• Employee Assistance Program: Access support whenever needed through our Employee Assistance Program.
• Exclusive Employee Rentals: Benefit from employee‑only rental rates, with family rental options and exclusive discounts for employees.