Director, Remote Client Service & Tech Support

Circana; Northern (KY); Remote; USD 102,000 - 125,000; Full time

Job summary

Circana is seeking a Director, Client Service / Technical Customer Support to lead a remote client service team and oversee solution implementation across complex datasets.

The role requires strong communication, leadership, and project management skills, with a background in syndicated data and operational systems. Remote work in the United States is supported, with opportunities to influence client outcomes and drive continuous improvement.

Qualifications

• 5+ years of experience with syndicated data and operational systems.
• Strong interpersonal communication and presentation skills.
• Excellent project management and process skills.
• Self-starter with urgency and creativity to overcome obstacles.

Responsibilities

• Manage a manufacturing client service team and drive continuous process improvements.
• Lead implementation and change management on Circana solutions and data sets.
• Track multiple work streams and allocate time/resources across priorities.
• Collaborate with offshore/onshore teams to ensure on-time, accurate deliverables.
• Troubleshoot issues and provide status updates to end-users and leadership.

Skills

Syndicated data

Operational systems

Leadership

Communication

Project management

Presentation

Self-start

Education

Bachelor’s degree

Advanced degree

Tools

AI assets

Job description

Circana is seeking a Director, Client Service / Technical Customer Support to lead a remote client service team and oversee solution implementation across complex datasets.

The role requires strong communication, leadership, and project management skills, with a background in syndicated data and operational systems. Remote work in the United States is supported, with opportunities to influence client outcomes and drive continuous improvement.