Director, Client Service / Technical Customer Support

BuddiesHR; United States; Remote; USD 102,000 - 125,000; Full time

Job summary

Circana seeks a Director, Client Service / Technical Customer Support to lead a remote client service team for US-based clients. You will supervise solution implementations, manage change across data sets, and collaborate with offshore/onshore teams to ensure timely, accurate deliverables.

The role requires strong communication, advanced technical skills, and the ability to drive continuous process improvements while delivering exceptional client outcomes in a fast-paced environment.

Qualifications

• 5+ years of experience with syndicated data and operational systems.
• Strong interpersonal communication and presentation skills.
• Excellent project management and ability to manage multiple projects.
• Self-starter with urgency, perseverance, and creativity.
• Ability to build rapport across functions and levels.
• Bachelor’s degree required; advanced degree a plus.

Responsibilities

• Manage a remote client service team delivering core solutions.
• Lead implementation and change management on Circana solutions.
• Track multiple work streams and manage changing priorities.
• Collaborate with offshore and onshore teams to meet deliverables.
• Troubleshoot issues and provide status updates to end-users.
• Communicate with client-facing teams to improve processes.
• Integrate external data sources for clients.
• Utilize AI assets to improve accuracy and client initiatives.

Skills

Syndicated data

Leadership aspirations

Interpersonal communication

Project management

Self-starter

Cross-functional collaboration

Education

Bachelor’s degree

Advanced degree a plus

Job description

Director, Client Service / Technical Customer Support

Job Category: Operations

Requisition Number: DIREC023046

• Posted : October 8, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Remote- US
United States

Description

Director, Client Service / Technical Customer Support

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

What will you be doing? This role is an exciting opportunity to manage a remote Client Service team. The growing demands of the business require a candidate who is a strong individual contributor with the ability to also lead and oversee solution implementation and change management across a multitude of complex data sets. Strong communication and interpersonal skills are essential along with advanced technical skills.

Job Responsibilities

• Manage a manufacturing client service team to deliver against core solutions and drive continuous process improvements for the client and internal partners.
• Lead implementation and change management efforts on Circana solutions and data sets.
• Track and organize multiple work streams and manage time and resources against changing priorities.
• Collaborate with virtual and diverse teams (i.e. offshore and onshore) to ensure all change events and client deliverables are on time and accurate.
• Troubleshoot issues, communicate to cross-functional teams to resolve, and provide status updates to end-users.
• Regularly and proactively communicate with the client-facing team, including soliciting feedback to continually improving the ways of working.
• Integrating external data sources for the client.
• Utilize AI assets to improve accuracy, deliverables and support client initiatives

Requirements

• 5+ years of experience with syndicated data and operational systems
• Highly motivated with leadership aspirations
• Demonstrate strong interpersonal communication and presentation skills, including presenting technical subject matter to non-technical audiences
• Excellent project management and process skills with the ability to manage multiple projects concurrently
• Self-starter with a strong sense of urgency, perseverance, and the creativity to overcome obstacles to achieve project goals
• Ability to build a rapport across functions and levels within an organization
• Bachelor’s degree required, advanced degree a plus

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Remote, United States

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice) Your current employer will not be contacted without your permission.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $102,000 to $125,000.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.