Director, Program Growth & Client Success

Medix™; Buffalo Grove (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

Medix is seeking a senior program leader to own and nurture executive-level relationships with key customers, ensuring long-term partnerships and successful on-site visits and audits. You will guide a multi-disciplinary team across PMs and cross-functional functions to meet strategic goals and financial targets.

The role emphasizes P&L oversight, hunting for expansion opportunities, and resolving escalations to maintain customer trust and site performance.

Responsibilities

• Act as executive-level point of contact for key customers; own long-term relationships and lead on-site visits and audits.
• Directly lead and develop a team of three PMs and two Associate PMs; drive performance and professional growth.
• Lead cross-functional site teams (Quality, Operations, Finance, Supply Chain, and Engineering) to meet timelines, prioritize execution, and resolve bottlenecks.
• Oversee program P&L; partner with Business Development to identify expansion opportunities and drive revenue within existing accounts.
• Lead escalation for operational and commercial issues, using structured problem-solving to protect customer trust and facility performance.

Job description

Medix is seeking a senior program leader to own and nurture executive-level relationships with key customers, ensuring long-term partnerships and successful on-site visits and audits. You will guide a multi-disciplinary team across PMs and cross-functional functions to meet strategic goals and financial targets.

The role emphasizes P&L oversight, hunting for expansion opportunities, and resolving escalations to maintain customer trust and site performance.