Director, Product Strategy & Analytics

Capital One; San Francisco (CA); On-site; USD 251,000 - 287,000; Full time

Job summary

Capital One is seeking a Director of Business Analytics to lead analytics strategy, data infrastructure, and product analytics for the Assistance & AI team. You will bridge customer experience metrics and operational efficiency, drive rigorous experimentation, and empower a high-performing team of business and data analysts.

You will partner with Product, Tech, Operations, Finance and others to improve quality, volume, service and profitability while delivering strategic directives in a

Qualifications

• Bachelor’s degree required.
• 4+ years of quantitative analysis experience.
• 4+ years of qualitative analysis experience.
• 2+ years of people management experience.
• 2+ years of project management experience.

Responsibilities

• Lead analytics strategy and data infrastructure for CX and OPEX outcomes.
• Build scalable measurement frameworks for product analytics and experiments.
• Partner with Product, Tech, Operations and Finance to drive improvements in quality, volume, service and profitability.
• Mentor and develop analysts to sustain high performance across the team.
• Drive executive-level communication and influence strategic decisions.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Education

Bachelor’s Degree

Master’s Degree

Job description

Capital One is seeking a Director of Business Analytics to lead analytics strategy, data infrastructure, and product analytics for the Assistance & AI team. You will bridge customer experience metrics and operational efficiency, drive rigorous experimentation, and empower a high-performing team of business and data analysts.

You will partner with Product, Tech, Operations, Finance and others to improve quality, volume, service and profitability while delivering strategic directives in a