Director, Product Strategy & Analytics: Growth & Insights

Capital One; New York, Northern (NY, KY); Hybrid; USD 251,000 - 287,000; Full time

Job summary

Capital One is seeking a Director of Business Analytics for the Assistance & AI team in New York. This leadership role will shape analytics strategy, data infrastructure, and product analytics across CX and OPEX outcomes in digital assistance and self-service channels.

You will build scalable measurement frameworks, guide data-backed business strategies, and lead a high-performing team of business and data analysts to drive growth and efficiency.

Qualifications

• Bachelor’s Degree is required.
• At least 4 years of quantitative analysis experience.
• At least 4 years of qualitative analysis experience.
• At least 2 years of people management experience.
• At least 2 years of project management experience.

Responsibilities

• Strategic leadership: develop business strategies to drive growth and profitability.
• Lead and develop analysts, coaching for talent development at Capital One.
• Manage delivery of business requirements and execute product strategy across projects.
• Collaborate with Product, Tech, Operations, and Finance to improve quality and profitability.
• Demonstrate strong analytics-driven decision making with clear stakeholder communication.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Strategic leadership

Executive communication

Education

Bachelor's Degree

Master's Degree

Job description

Capital One is seeking a Director of Business Analytics for the Assistance & AI team in New York. This leadership role will shape analytics strategy, data infrastructure, and product analytics across CX and OPEX outcomes in digital assistance and self-service channels.

You will build scalable measurement frameworks, guide data-backed business strategies, and lead a high-performing team of business and data analysts to drive growth and efficiency.