Director of Product Strategy & Analytics

Capital One; New York (NY); On-site; USD 251,000 - 287,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Capital One seeks a Director of Business Analytics to lead analytics strategy, data infrastructure, and product analytics for the Assistance & AI team in New York. You will bridge CX metrics and OPEX outcomes across digital assistance and self-service channels, build scalable measurement frameworks, and empower a high-performing team of business and data analysts.

You will partner with Product, Tech, Operations and Finance to drive growth, profitability, and quality improvements, mentor

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Proven experience in quantitative and qualitative analytics.
• Experience leading analytics teams and managing multiple projects.

Responsibilities

• Lead analytics strategy, data infrastructure, and product analytics for the team.
• Bridge CX metrics and operational efficiency outcomes across channels.
• Develop measurement frameworks and drive data-backed business strategies.
• Mentor and develop analysts, manage multiple projects concurrently.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Leadership

Education

Bachelor's Degree

Master's Degree

Job description

Capital One seeks a Director of Business Analytics to lead analytics strategy, data infrastructure, and product analytics for the Assistance & AI team in New York. You will bridge CX metrics and OPEX outcomes across digital assistance and self-service channels, build scalable measurement frameworks, and empower a high-performing team of business and data analysts.

You will partner with Product, Tech, Operations and Finance to drive growth, profitability, and quality improvements, mentor