Director, Process Excellence & Global Transformation

Acosta; Minneapolis (MN); On-site; USD 144,000 - 180,000; Full time

Job summary

Acosta is seeking a senior leader to own the simplify-before-migrate program across GCC-bound processes. You will lead end-to-end process redesign, standardization, and readiness gating while driving automation and data-driven improvements.

Responsibilities include building a global Process Excellence team, defining migration readiness, and delivering quick-wins through Lean events. This role supports a dual-hub model with India, Mexico, and U.S. operations.

Qualifications

• Bachelor's degree in Business, Operations or related field.
• 8-12 years in process improvement, operational excellence, or GBS/shared services transformation with a minimum of 5 years in a leadership role
• Lean Six Sigma Black Belt preferred; proven quantified productivity improvement track record
• Experience with process mapping at depth (L3-L4+), variant analysis, and multi-BU standardization

Responsibilities

• Lead process maturity assessments across Wave 1 and Wave 2 in-scope processes (Finance, HR Services, Procurement, IT, Europe SGA). Establish baseline productivity metrics as the value realization baseline.
• Lead future-state process design for all GCC-bound processes. Apply simplify-first: eliminate non-value-add steps, remove unjustified BU variants, consolidate duplicates before migration. Own the Simplification Scorecard.
• Define and enforce the Process Migration Readiness Checklist. No process migrates without Process Excellence Lead sign-off. Minimum: L3+ mapped, SOP complete, RACI defined, baseline established, automation flagged, KT package ready.
• Identify and deliver process-level quick wins with measured pre/post impact. Lead Lean events (kaizen, value stream mapping) for high-complexity processes before migration gate.
• Own the end-to-end future-state process architecture for GBS at full GCC+AI maturity (18-24 month horizon). Design for the dual-hub model: India, Mexico, retained U.S. team, and BU-embedded roles.
• Support the design and stand‑up of the GPO function from Day 1. Build GPO operating cadence: performance reviews, standardization governance, exception management, and CI pipeline
• Lead and develop a global team of Process Excellence Analysts focused on driving continuous improvement, operational efficiency, standardization, and service delivery excellence across multiple regions and functions.
• Champion a culture of continuous improvement by leveraging Lean, Six Sigma, process mining, automation, and data‑driven methodologies to optimize workflows and accelerate business outcomes.
• Build organizational capability by coaching analysts and business stakeholders on process improvement methodologies, change management, root cause analysis, and problem‑solving techniques

Skills

Process improvement

Leadership

Lean Six Sigma

Process mapping

Stakeholder management

Analytics

Project management

Change management

Automation

Celonis

Education

Bachelor's degree

Tools

Celonis

Job description

Acosta is seeking a senior leader to own the simplify-before-migrate program across GCC-bound processes. You will lead end-to-end process redesign, standardization, and readiness gating while driving automation and data-driven improvements.

Responsibilities include building a global Process Excellence team, defining migration readiness, and delivering quick-wins through Lean events. This role supports a dual-hub model with India, Mexico, and U.S. operations.