Director, Process Engineering (Fully Remote)

Spring Health; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Spring Health is seeking a Senior Operations Leader focused on AOP governance, QA cadence, and knowledge management. You will lead a team to ensure clear ownership, defined processes, and timely triage for surfaced gaps, partnering with product to keep AOPs aligned with feature changes.

The role requires building trusted reporting for leadership on deflection and resolution quality, and establishing a scalable governance structure with named owners and due dates across cross-functional teams.

Qualifications

• 8+ years in healthcare operations, consulting, or services.
• Experience with operational governance, QA, or documentation frameworks.
• 3+ years leading teams in high-growth environments and cross-functional forums.

Responsabilités

• Manage a team executing AOP build, governance, and knowledge management.
• Own AOP governance, QA cadence, and cross-functional triage to assign owners.
• Partner with Product to keep AOPs updated with feature changes.

Connaissances

Healthcare operations

Governance & QA

Team leadership

Description du poste

• Manage a team executing AOP build, governance, and knowledge management.
• Own AOP governance, QA cadence, and cross-functional triage to assign owners.
• Partner with Product to keep AOPs updated with feature changes.

Success:

• A functioning governance structure with clear ownership and QA cadence.
• A triage process where every surfaced gap has a named owner and due date.
• Trusted reporting on deflection and resolution quality to leadership.

What you'll bring:

• 8+ years in healthcare operations, consulting, or services.
• Experience with operational governance, QA, or documentation frameworks.
• 3+ years leading teams in high-growth environments and cross-functional forums.

Spring Health

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.