Senior Director, Provider Experience Operations (Fully Remote)

Spring Health; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Spring Health, a global mental health company, is seeking a leader to shape the provider experience across Spring Health and Alma. You will map critical moments, reduce friction affecting satisfaction and retention, and advocate for provider-centric priorities using data and feedback.

As a senior operations leader, you will influence cross-functional teams, improve provider satisfaction and practice stability, and drive fast, high-quality resolutions with scalable AI-enabled support.

Qualifications

• 10+ years in healthcare operations, provider operations, or related fields.
• Deep understanding of provider workflows and factors enabling successful practices.
• Strong cross-functional influence and analytical judgment.

Responsibilities

• Define and drive the provider experience strategy across Spring Health and Alma.
• Identify moments that matter and remove friction impacting satisfaction, engagement, retention, and performance.
• Serve as a strong voice of the provider, using data and feedback to influence priorities.

Skills

Provider operations

Healthcare operations

Analytical judgment

Cross-functional influence

Job description

• Define and drive the provider experience strategy across Spring Health and Alma.
• Identify moments that matter most and remove friction impacting satisfaction, engagement, retention, and performance.
• Serve as a strong voice of the provider, using data and feedback to influence priorities.

What success looks like:

• Improve provider satisfaction/NPS and retain high-quality providers.
• Improve providers' ability to build and sustain practices.
• Deliver fast, high-quality resolution while increasing self-service and AI-enabled support.

What you'll bring:

• 10+ years of experience in healthcare operations, provider operations, or related fields.
• Deep understanding of provider workflows and factors enabling successful practices.
• Strong cross-functional influence and analytical judgment.

Spring Health

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The AI-native platform reaches more than 170 million people worldwide through leading employers, health plans, and partners, and the culture values human judgment and AI fluency.