Director, Print & Mail Services — Strategic Operations Leader

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 95,000 - 109,000; Full time

Benefits offered by this job

Vacation leave and holidays

Medical, dental, and vision insurance

Life insurance (no-cost)

Employee Assistance Program

Parental leave

Retirement plans

Tuition assistance for employees and/​

Exclusive employee discounts

Professional development

Security and safety culture

Job summary

University of Nebraska-Lincoln is seeking a Director of Print and Mail Services to lead vision, strategy, and operations for campus printing, mailing, and related services. The role drives efficiency, customer satisfaction, and long-term planning in alignment with university priorities.

You will oversee budgets, staffing, workflows, and technology lifecycle while ensuring safety, compliance, and collaboration across departments.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of progressive leadership experience in print and mail services, production operations, distribution services, or related field.
• Experience supervising professional staff or managers.
• Experience managing operating budgets and financial planning processes.
• Strong in strategic planning, goal setting, and performance measurement practices.
• Knowledge of print production, mail and distribution operations, production technologies, mailing processes, and related service-delivery systems.
• Knowledge of postal, safety, environmental, regulatory, and institutional compliance requirements.
• Strong budgeting, financial analysis, pricing, cost management, and resource allocation principles.
• Ability to analyze complex operational and financial data and make strategic, data-informed decisions.
• Ability to lead and develop leaders, foster a high-trust culture, and promote accountability.
• Strong interpersonal and communication skills across departments, vendors, and partners.
• Must have a valid driver’s license and meet University driver eligibility requirements.

Responsibilities

• Develop, implement, and sustain the vision, mission, and strategic plan for Print and Mail Services in alignment with University priorities.
• Formulate measurable goals and objectives and monitor progress to ensure transparency in departmental performance.
• Manage lifecycle planning for equipment and technology, including assessment, maintenance, replacement, and modernization.
• Align organizational structure, staffing models, workflows, service delivery processes with departmental strategy and customer needs.
• Provide financial stewardship through strategic plans, budgets, pricing, and performance reporting.
• Assess operations, identify issues, and implement improvements for safe, reliable, and efficient services.
• Develop improvements to procedures, workflows, equipment, and contracted services to enhance reliability and quality.
• Ensure compliance with safety, environmental, health, and accessibility standards.
• Determine equipment, supply, service, and contract needs, negotiate agreements, manage vendor performance within budgets.
• Foster high-trust relationships with campus stakeholders, communicate value and service capabilities, manage expectations.
• Leverage print production technologies, mailing automation, digital workflows, data, and industry best practices to improve efficiency and continuity.
• Evaluate customer needs and trends to develop long-range service strategies supporting university missions.
• Build a people-centered culture emphasizing safety, learning, innovation, collaboration, and excellence.
• Provide leadership and oversight of staff performance, including coaching, evaluations, and salary recommendations.

Skills

Leadership

Budgeting

Strategic planning

Operations management

Staff supervision

Communication

Vendor management

Data analysis

Print & mail operations knowledge

Customer service alignment

Education

Bachelor’s degree in business, communications, operations management, supply chain management, public administration, business analytics, finance, print management, or related field

Job description

University of Nebraska-Lincoln is seeking a Director of Print and Mail Services to lead vision, strategy, and operations for campus printing, mailing, and related services. The role drives efficiency, customer satisfaction, and long-term planning in alignment with university priorities.

You will oversee budgets, staffing, workflows, and technology lifecycle while ensuring safety, compliance, and collaboration across departments.