Auxiliary Operations Leader – Mail Center

Northeastern University; Oakland (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Northeastern University in Oakland seeks an Assistant Director of Business & Auxiliary Operations to lead the Mail & Copy Center and support dining, bookstore, laundry, vending, and other auxiliary services. You will oversee budgets, vendor relations, and service delivery while prioritizing an inclusive campus environment for students, staff, administrators, faculty, and guests.

You will partner with the Director to advance strategic initiatives, balance multiple revenue streams, and ensure

Qualifications

• BA/BS degree with at least four years managing auxiliary operations.
• Financial acumen to track KPIs, budgets, and variance analysis.
• Technologically savvy with data-driven modernization.
• Strong communication across students, staff, faculty, and administrators.
• Experience leading diverse teams with emphasis on DEI.
• Proven skills in operations, project management, and contract management.
• Organizational, interpersonal, and detail-oriented with a customer/student focus.

Responsibilities

• Direct supervision of Mail & Copy Center team and operations.
• Provide day-to-day operational leadership for parcel/mail and compliance.
• Develop SOPs, conduct safety training, and emergency preparedness.
• Coordinate Dining/vendor relationships and customer experience.
• Manage administrative ops: purchasing, data analysis, budgeting.
• Collaborate with Finance, HR to ensure policy adherence.
• Support budgeting and revenue forecasting across auxiliary operations.

Skills

Financial acumen

Data analytics

Communication skills

Team leadership

Operations management

Project management

Contract management

Budget management

Diversity & inclusion

Education

BA/BS degree

Tools

Workday

ERP software

Job description

Northeastern University in Oakland seeks an Assistant Director of Business & Auxiliary Operations to lead the Mail & Copy Center and support dining, bookstore, laundry, vending, and other auxiliary services. You will oversee budgets, vendor relations, and service delivery while prioritizing an inclusive campus environment for students, staff, administrators, faculty, and guests.

You will partner with the Director to advance strategic initiatives, balance multiple revenue streams, and ensure