Director, Print and Mail Services

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 95,000 - 109,000; Full time

Benefits offered by this job

Vacation leave and holidays

Medical, dental, and vision insurance

Life insurance (no-cost)

Employee Assistance Program

Parental leave

Retirement plans

Tuition assistance for employees and/​

Exclusive employee discounts

Professional development

Security and safety culture

Job summary

University of Nebraska-Lincoln is seeking a Director of Print and Mail Services to lead vision, strategy, and operations for campus printing, mailing, and related services. The role drives efficiency, customer satisfaction, and long-term planning in alignment with university priorities.

You will oversee budgets, staffing, workflows, and technology lifecycle while ensuring safety, compliance, and collaboration across departments.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of progressive leadership experience in print and mail services, production operations, distribution services, or related field.
• Experience supervising professional staff or managers.
• Experience managing operating budgets and financial planning processes.
• Strong in strategic planning, goal setting, and performance measurement practices.
• Knowledge of print production, mail and distribution operations, production technologies, mailing processes, and related service-delivery systems.
• Knowledge of postal, safety, environmental, regulatory, and institutional compliance requirements.
• Strong budgeting, financial analysis, pricing, cost management, and resource allocation principles.
• Ability to analyze complex operational and financial data and make strategic, data-informed decisions.
• Ability to lead and develop leaders, foster a high-trust culture, and promote accountability.
• Strong interpersonal and communication skills across departments, vendors, and partners.
• Must have a valid driver’s license and meet University driver eligibility requirements.

Responsibilities

• Develop, implement, and sustain the vision, mission, and strategic plan for Print and Mail Services in alignment with University priorities.
• Formulate measurable goals and objectives and monitor progress to ensure transparency in departmental performance.
• Manage lifecycle planning for equipment and technology, including assessment, maintenance, replacement, and modernization.
• Align organizational structure, staffing models, workflows, service delivery processes with departmental strategy and customer needs.
• Provide financial stewardship through strategic plans, budgets, pricing, and performance reporting.
• Assess operations, identify issues, and implement improvements for safe, reliable, and efficient services.
• Develop improvements to procedures, workflows, equipment, and contracted services to enhance reliability and quality.
• Ensure compliance with safety, environmental, health, and accessibility standards.
• Determine equipment, supply, service, and contract needs, negotiate agreements, manage vendor performance within budgets.
• Foster high-trust relationships with campus stakeholders, communicate value and service capabilities, manage expectations.
• Leverage print production technologies, mailing automation, digital workflows, data, and industry best practices to improve efficiency and continuity.
• Evaluate customer needs and trends to develop long-range service strategies supporting university missions.
• Build a people-centered culture emphasizing safety, learning, innovation, collaboration, and excellence.
• Provide leadership and oversight of staff performance, including coaching, evaluations, and salary recommendations.

Skills

Leadership

Budgeting

Strategic planning

Operations management

Staff supervision

Communication

Vendor management

Data analysis

Print & mail operations knowledge

Customer service alignment

Education

Bachelor’s degree in business, communications, operations management, supply chain management, public administration, business analytics, finance, print management, or related field

Job description

Working Title

Director, Print and Mail Services

Department

UO Print & Mail Services-1014

Description Of Work

Ranked as one of the Best Employers in Nebraska and certified as a Lincoln Family-Friendly workplace, the University of Nebraska-Lincoln is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.

We invest in our employees

• Vacation, sick, and holiday pay.
• Medical, dental, and vision insurance.
• No-cost life insurance.
• Employee Assistance Program.
• Parental leave
• Retirement plans.
• Tuition assistance for employees and dependents.
• Exclusive employee discounts.
• Professional development through training and education.
• And many more!!

As the Director, Print and Mail Services, you will

• Develop, implement, and sustain the vision, mission, and strategic plan for Print and Mail Services in alignment with University priorities.
• Formulate measurable goals and objectives and monitor progress to ensure transparency in departmental performance.
• Manage lifecycle planning for equipment and technology, including condition assessment, maintenance, replacement, and modernization to ensure reliable and efficient print and mail services.
• Ensure alignment of organizational structure, staffing models, production workflows, service delivery processes, and work practices with departmental strategy, customer requirements, and evolving University needs.
• Provide financial stewardship for the department through development and management of strategic plans and operating budgets, analysis of revenue and cost drivers, pricing and service strategies, and implementation and maintenance of performance reporting tools that support fiscal accountability and transparency.
• Assess print, mail, and distribution operations, identify service or performance issues, and implement improvements to ensure safe, reliable, and efficient operations.
• Develop and implement improvements to operating procedures, workflows, equipment, and contracted services to enhance reliability, efficiency, sustainability, and service quality.
• Ensure compliance with safety, environmental, health, and accessibility standards and foster a culture of safety and accountability.
• Determine equipment, supply, service, and contract needs, negotiate agreements, and manage vendor performance within budget and institutional standards.
• Initiate and maintain high-trust relationships with campus stakeholders and customers, communicate departmental value and service capabilities, manage service expectations, and implement feedback mechanisms to support continuous improvement.
• Leverage evolving print production technologies, mailing automation, digital workflow systems, data capabilities, and industry best practices to enhance production efficiency, service quality, operational continuity, and overall departmental effectiveness.
• Evaluate changing customer needs, communication methods, service demand, and industry trends and develop long-range service strategies that support the University’s academic, research, administrative, and outreach missions.
• Build and foster a people-centered culture that emphasizes safety, continuous learning, innovation, collaboration, inclusion, customer service, and operational excellence.
• Provide leadership and oversight of staff performance, such as setting goals, communicating expectations, delivering coaching and training, conducting evaluations, documenting performance, and recommending salary adjustments.

Minimum Required Qualifications

• Bachelor’s degree in business, communications, operations management, supply chain management, public administration, business analytics, finance, print management, or related field or equivalent experience.
• 5+ years of progressive leadership experience in print and mail services, production operations, distribution services, materials management, or related operational management.
• Leadership experience supervising professional staff or managers.
• Experience managing operating budgets and financial planning processes.
• Skilled in strategic planning, goal setting, and performance measurement practices.
• Knowledge of print production, mail and distribution operations, production technologies, mailing processes, and/or related service-delivery systems.
• Knowledge of applicable postal, safety, environmental, regulatory, and/or institutional compliance requirements.
• Strong understanding of budgeting, financial analysis, pricing, cost management, and resource allocation principles.
• Ability to analyze complex operational and financial data and make strategic, data-informed decisions.
• Ability to lead and develop leaders, foster a high-trust culture, and promote accountability and engagement.
• Strong interpersonal and communication skills with the ability to build collaborative relationships across departments, customer groups, vendors, and external partners.
• Ability to manage multiple priorities and balance long-term planning with operational demands.
• Must have a valid driver’s license and meet University driver eligibility requirements.

Preferred Qualifications

• Experience managing complex print, mail, distribution, production, or related service operations within a large organization.
• Experience with digital printing, variable-data printing, automated mail-processing systems, mailing software, and document-management technologies.
• Experience managing vendor contracts and service agreements.
• Experience leading organizational change initiatives.
• Experience working in higher education or a similarly complex institutional environment.
• Knowledge of U.S. Postal Service requirements and industry standards applicable to institutional mail and distribution operations.
• Knowledge of University budgeting systems, operational processes, and institutional policies.
• Proficiency in equipment lifecycle planning, production-capacity planning, workflow optimization, and service-planning methodologies.
• Knowledge of evolving digital print, variable-data, document-management, mailing automation, and production workflow technologies.
• G7 Expert Certification.
• Mail Systems Management Association ( MSMA ) Certification.
• Print Production Professional Certification ( CPP ).
• Certified Mail and Distribution Systems Manager ( CMDSM ) or comparable industry credential.
• Certified Print Manager ( CPM ).
• LEAN Six Sigma Certification.
• Other training or certification obtained from a recognized leadership program.

Posted Salary

$95,000/yr. minimum