Director, Pre-Service

Norton Healthcare; Louisville (KY); On-site; USD 120,000 - 170,000; Full time

Job summary

Norton Healthcare in Louisville, KY is seeking a System Director of Patient Access with responsibility for the future-state Pre Service infrastructure to ensure a positive patient entry into the health system. As Director, Pre-Service you will plan, develop and execute hospital and patient services, building a robust service level model to support access to Norton Healthcare resources.

You will direct strategies related to Pre Service technologies, partner with departments to meet service-line

Qualifications

• Five years Healthcare Revenue Cycle.
• Bachelor Degree required.
• Three years insurance verification, managed care or care management desired.

Responsibilities

• Develop and build out the infrastructure for the Pre Service department to ensure a positive customer experience with smooth entry into the healthcare system.
• Plan, develop and execute hospital and patient services surrounding Pre Service with emphasis on a robust service level model.
• Direct, manage and lead strategies related to Pre Service technologies; collaborate across Norton Healthcare departments to meet goals.
• Oversee outsourcing contracts with service level agreements and maintain documentation for hospital admissions.
• Serve as liaison between physicians, office staff, and vendors to support quality assurance.

Education

Bachelor Degree

Job description

Responsibilities

Along with the System Director, Patient Access, the Director, Pre-Service develops and builds out the infrastructure for the future state of the Pre Service department to allow a positive customer experience with smooth entry into the healthcare system. Directly responsible for the planning, developing and executing all hospital and patient services surrounding Pre Service. Primarily focused on, but not limited to, creating a robust service level model to support hospital land patient access to Norton Healthcare resources. Directs, manages and leads the physician and hospital function strategies related to Pre Service technologies. Partners with Norton Healthcare departments to ensure there is a strong collaboration to meet departmental/ service-line goals and strategies. Responsible for managing an outsourcing contract with service level arrangements to including maintaining appropriate documentation and notification of hospital admissions. Serves as a liaison between physicians, physician office staff, and vendors. Responsible for quality assurance review.

Key Accountabilities

• Management of service performance including, but not limited to, process outcomes, financial performance and patient/physician satisfaction.
• Collaborate with departments in the revenue cycle to promote patient access services and supports cohesive and efficient revenue cycle.
• Director, Pre-Service develops and builds out the infrastructure for the future state of the Pre Service department to allow a positive customer experience with smooth entry into the healthcare system.
• Coordinate development of standardization of pre service between hospitals, physicians, and patients to improve tracking and outcomes. Design and execute ideas, proposals and project plans for initiatives surrounding pre service as identified by Patient Access structure and senior leadership.
• Communication and relationship building; building trusting collaborative relationships with staff, peers, physicians, community facilities, and vendors.

Qualifications

Required

• Five years Healthcare Revenue Cycle
• Bachelor Degree

Desired

• Three years insurance verification, managed care or care management