Director, Pre-Service

Norton Healthcare; Whitner (KY); On-site; USD 120,000 - 180,000; Full time

Job summary

Norton Healthcare seeks a Director, Pre-Service to lead the development and execution of the Pre Service infrastructure, ensuring a positive patient experience with seamless entry into the healthcare system. The role partners with hospital and physician teams to standardize processes, drive service level performance, and manage outsourcing arrangements with clear SLAs.

You will oversee provider and vendor relations, focus on quality assurance, and collaborate with Revenue Cycle and other

Qualifications

• 5+ years in Healthcare Revenue Cycle
• Bachelor degree required
• 3 years insurance verification, managed care or care management desirable

Responsibilities

• Develop and implement infrastructure for the Pre Service department to enable a positive patient experience and smooth entry into the healthcare system.
• Manage hospital and patient services surrounding Pre Service, including service level modeling and collaboration across departments.
• Direct strategies related to Pre Service technologies and oversee outsourcing contracts with defined SLAs and documentation.
• Liaise with physicians, office staff, and vendors to ensure alignment with department goals.
• Lead quality assurance reviews and coordinate standardization of Pre Service processes across facilities.

Education

Bachelor's degree

Job description

Responsibilities

Along with the System Director, Patient Access, the Director, Pre-Service develops and builds out the infrastructure for the future state of the Pre Service department to allow a positive customer experience with smooth entry into the healthcare system. Directly responsible for the planning, developing and executing all hospital and patient services surrounding Pre Service. Primarily focused on, but not limited to, creating a robust service level model to support hospital land patient access to Norton Healthcare resources. Directs, manages and leads the physician and hospital function strategies related to Pre Service technologies. Partners with Norton Healthcare departments to ensure there is a strong collaboration to meet departmental/ service-line goals and strategies. Responsible for managing an outsourcing contract with service level arrangements to including maintaining appropriate documentation and notification of hospital admissions. Serves as a liaison between physicians, physician office staff, and vendors. Responsible for quality assurance review.

Key Accountabilities:

• Management of service performance including, but not limited to, process outcomes, financial performance and patient/physician satisfaction.

• Collaborate with departments in the revenue cycle to promote patient access services and supports cohesive and efficient revenue cycle.

• Director, Pre-Service develops and builds out the infrastructure for the future state of the Pre Service department to allow a positive customer experience with smooth entry into the healthcare system.

• Coordinate development of standardization of pre service between hospitals, physicians, and patients to improve tracking and outcomes. Design and execute ideas, proposals and project plans for initiatives surrounding pre service as identified by Patient Access structure and senior leadership.

• Communication and relationship building; building trusting collaborative relationships with staff, peers, physicians, community facilities, and vendors.

Qualifications

Required:

• Five years Healthcare Revenue Cycle
• Bachelor Degree

Desired:

• Three years insurance verification, managed care or care management