Director, POM Experience Designer - Digital Channels

BNY Mellon; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

BNY Mellon is seeking a Design Director to join their Digital Channels team in New York, NY. In this role, you will influence the design direction and mentor designers while developing strategies that align with business goals.

The ideal candidate will have over 12 years of UX design experience, particularly in regulated sectors. A portfolio showcasing your work is required for consideration.

Qualifications

• 12+ years of experience in UX design or related fields.
• Experience in regulated/complex spaces like finance, health, or insurance is preferred.
• Strong ability to lead cross-functional teams.

Responsibilities

• Lead design vision and strategy for user experiences.
• Guide user research including surveys and interviews.
• Create workflows, wireframes, and prototypes.
• Ensure adherence to design standards and visual quality.

Skills

UX design

User research

System thinking

Cross-functional leadership

Job description

We're seeking a future team member for the role of Design Director to join our Digital Channels team. This role is located in New York, NY

Digital Channels is responsible for BNY's flagship client experiences across the enterprise and related digital products, serving institutional investors, asset managers, banks, and financial professionals worldwide.

The experienced Design Director will lead and shape the design vision, strategy, and execution of one of our most critical spaces within BNY. This role will be pivotal in defining user experiences that deliver exceptional value to clients, driving user‑centered designs, and pushing for elegant design solutions to highly complex problems. The ideal candidate will possess deep expertise in UX design, user research, and system thinking, with the ability to lead cross‑functional teams.

In this role, you'll make an impact in the following ways:

Design Leadership & Strategy

Serve as the primary UX and design subject matter expert for our product, influencing design direction and decisions. Develop and implement design strategies that align with the firm's business goals, ensuring design excellence in all of our deliverables. Lead and mentor other designers, fostering growth and professional development.

User Research & Insights

Guide the execution of comprehensive user research, including surveys, interviews, and heuristic evaluations. Define and review user personas and translate research findings into actionable insights. Advocate for integrating user feedback and insights to continuously improve user experiences.

Interaction & Information Design

Drive the creation of elegant workflows and patterns that champion exceptional customer experiences. Oversee the creation of concepts, wireframes, storyboards, and prototypes to support product design goals.

Visual/UI Design

Direct and implement engaging visual styles that drive the value of our products and show exceptional craftsmanship. Act as a custodian of user interface and visual design standards, ensuring an ever‑increasing quality of design excellence.

Design Systems & Standards

Contribute to and refine our design systems, guidelines, and standards to ensure scalability and efficiency. Provide thoughtful strategy and insights on how to work with a large‑scale design system while maintaining product flexibility and creativity.

Cross‑Functional Collaboration

Build strong relationships with key stakeholders, product managers, engineers, and cross‑functional teams to align design initiatives with business and technical goals. Act as a design ambassador, promoting user‑centered design principles and the importance of design in achieving business success.

Thought Leadership & Advocacy

Act as a champion for user‑centered design, providing guidance to teams outside the design team. Stay ahead of industry trends, continuously fine‑tuning expertise in UX and design practices.

Communication & Influence

Present design strategies, insights, and decisions to senior leadership, driving consensus and buy‑in. Foster a culture of innovation and collaboration, inspiring teams to deliver their best work.

A portfolio is required to be considered for this position

This portfolio should demonstrate some or most of the expertise described above. While process is extremely important, a portfolio should demonstrate a high‑quality end product that you're proud of leading. A portfolio could include a Figma link that's open to view access.

To be successful in this role, we're seeking the following:

Typically, a candidate at this level has 12+ years of experience and some previous experience in regulated/complex spaces like finance, health or insurance.