Director PMO – Solutions Delivery & Portfolio Leadership

OhioX; Cleveland (OH); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Competitive Salary

Annual Bonus Potential

Health, Dental & Vision Insurance

Unlimited PTO Policy

Matching 401K with immediate vesting

Subsidized Lunches at our Cleveland HQ

Fast Paced work environment in a growt

Newly Renovated Office Space

Job summary

CHAMP is seeking a strategic Director of PMO to lead the Project Management Office within the Solutions Delivery organization in Cleveland, onsite four days a week. You will own the strategy, operating model, and execution framework to deliver complex customer implementations, integrations, and strategic initiatives with governance and accountability.

You will partner with cross-functional leaders across Solutions Delivery, Engineering, Product, Customer Success, Sales, Support, and more to

Qualifications

• 8+ years of progressive experience across project management, program management, PMO leadership, SaaS implementation, or Solutions Delivery.
• Demonstrated experience leading complex portfolios of customer-facing technology initiatives.
• Experience leading, coaching, and developing project or program management professionals.
• Experience operating within a SaaS, enterprise software, or software development environment.
• Demonstrated ability to establish or mature project/program governance and portfolio management practices.
• Strong experience with portfolio management, dependency management, risk management, forecasting, resource planning, and executive reporting.
• Demonstrated ability to identify emerging risks and drive action before those risks materially impact delivery.
• Strong systems thinking with the ability to connect individual project challenges to broader organizational issues.
• Strong executive communication skills, including the ability to simplify complex situations and clearly articulate decisions and tradeoffs.
• Experience influencing senior leaders and cross-functional teams without direct authority.
• Ability to operate effectively in a fast-paced environment where priorities, customer needs, and technical requirements may change.

Responsibilities

• Own the vision, strategy, operating model, and continued evolution of the Solutions Delivery PMO.
• Establish a scalable project and program management framework that supports the growth and complexity of the business.
• Define standards for project intake, planning, execution, governance, change management, escalation, launch, and closeout.
• Establish appropriate governance without introducing unnecessary bureaucracy or slowing teams down.
• Build a PMO culture centered on ownership, transparency, proactive problem-solving, and measurable outcomes.
• Lead, develop, coach, and mentor project and program management professionals, establishing clear expectations and elevating PMO capabilities.
• Establish role clarity, operating expectations, and career-development standards across the PMO organization.
• Provide executive oversight across the portfolio of implementations, integrations, migrations, and other strategic Solutions Delivery initiatives.
• Establish a portfolio management discipline that gives leadership clear visibility into commitments, timelines, dependencies, capacity, risks, and priorities.
• Ensure strategic and high-risk initiatives receive the appropriate level of oversight and executive attention.
• Identify projects trending off track and ensure recovery strategies, ownership, and escalation paths are established early.
• Create mechanisms to assess overall portfolio health rather than evaluating projects solely in isolation.
• Ensure delivery commitments appropriately reflect scope, complexity, technical dependencies, resource availability, and customer requirements.
• Partner with delivery leaders to balance competing priorities and determine where organizational focus and resources will have the greatest impact.
• Serve as an early-warning system for the Solutions Delivery organization, identifying emerging risks before they become missed commitments, customer escalations, or operational issues.
• Establish portfolio-level risk management practices that identify dependencies and risks across projects, customers, products, and teams.
• Identify patterns across project-level issues to uncover systemic organizational or process problems.
• Challenge assumptions around timelines, scope, capacity, technical readiness, and customer dependencies when appropriate.
• Ensure high-impact risks have clearly defined owners, mitigation plans, escalation paths, and decision points.
• Create visibility into cross-functional dependencies involving Product, Engineering, Customer Success, Sales, Support, and third parties.
• Lead or sponsor recovery efforts for complex, high-risk, or highly visible initiatives.
• Partner with Solutions Delivery leadership to establish aforward-looking capacity and resource planning model.
• Provide visibility into the relationship between incoming demand, active commitments, required skills, and available delivery capacity.
• Identify capacity constraints, competing priorities, and potential delivery bottlenecks before customer commitments are affected.
• Partner with leaders on prioritization and resource allocation decisions when demand exceeds available capacity.
• Identify recurring skills or capacity gaps and provide data to support workforce and organizational planning.
• Improve forecasting around upcoming implementations, integrations, launches, and significant delivery milestones.
• Establish executive-level reporting that focuses on insight and action, not simply project status.
• Develop portfolio dashboards and reporting that clearly communicate delivery health, trends, risks, dependencies, capacity, and decisions needed.
• Translate complex delivery situations into concise assessments of risk, impact, options, recommendations, and decisions needed.
• Provide leadership with early visibility into emerging issues and areas where intervention may be required.
• Establish meaningful delivery KPIs that help leadership understand both current performance and emerging risk.
• Facilitate executive portfolio reviews focused on decisions, tradeoffs, risks, and business outcomes rather than administrative status reporting.
• Partner closely with Solutions Delivery, Product, Engineering, Customer Success, Sales, and Support leadership to improve end-to-end execution.
• Ensure customer commitments and implementation assumptions are understood across teams.
• Partner with Product and Engineering leadership to create transparency around product dependencies, technical constraints, releases, and development work affecting customer delivery.
• Ensure the PMO has sufficient technical fluency around SaaS platforms, REST APIs, integrations, data flows, environments, testing, and software releases to recognize delivery risk.
• Improve transitions between the sales process, implementation, go-live, and ongoing customer ownership.
• Facilitate resolution when priorities or commitments conflict across functional teams.
• Provide leadership and structure for complex customer escalations when delivery coordination is required.
• Continuously evaluate the Solutions Delivery operating model to identify opportunities to increase speed, quality, predictability, and scalability.
• Lead post-implementation and portfolio-level reviews to identify lessons learned and translate them into meaningful organizational improvements.
• Identify recurring bottlenecks, manual processes, unclear ownership, unnecessary handoffs, or process gaps.
• Establish reusable frameworks, playbooks, templates, dashboards, and standards that enable teams to scale effectively.
• Identify opportunities for automation and tooling that reduce administrative effort and improve portfolio visibility.
• Ensure lessons learned from challenging implementations influence how future projects are scoped, planned, staffed, and managed.
• Measure PMO effectiveness based on improved business and delivery outcomes rather than simply adherence to process.

Skills

PMO leadership

Portfolio management

Governance

Executive reporting

SaaS / enterprise software

Cross-functional leadership

Risk management

Forecasting

Job description

CHAMP is seeking a strategic Director of PMO to lead the Project Management Office within the Solutions Delivery organization in Cleveland, onsite four days a week. You will own the strategy, operating model, and execution framework to deliver complex customer implementations, integrations, and strategic initiatives with governance and accountability.

You will partner with cross-functional leaders across Solutions Delivery, Engineering, Product, Customer Success, Sales, Support, and more to