Director, Case Management - Patient Support Leader

Sanofi; Cambridge (MA); Hybrid; USD 179,000 - 258,000; Full time

Job summary

Sanofi in the United States is seeking a Director of Case Management to lead Rare Hematology and Oncology patient support services. You will drive strategic design, operations, and performance across Case Management teams, collaborating with brand, hub, and field leaders to align patient experience with PSS objectives.

The role requires 8+ years in pharma/biotech, 5+ years of leadership, and strong analytics and communication abilities.

Qualifications

• Bachelor's degree required.
• 8+ years in pharmaceutical/biotech/specialty pharmacy.
• 5+ years leadership experience.
• Outstanding interpersonal and conflict resolution skills.
• Strong analytical and communication abilities.
• Ability to travel up to 20%.

Responsibilities

• Develops and executes strategy for Case Management across therapeutic areas.
• Defines KPIs and monitors patient outcomes.
• Leads recruitment, coaching, and development of Case Managers.
• Partners with Marketing to create patient education resources.
• Oversees budget planning and department staffing.
• Ensures compliance with privacy and regulatory requirements.

Skills

Leadership

Strategic thinking

Analytics

Communication

Cross-functional collaboration

Project management

Education

Bachelor's degree

Job description

Sanofi in the United States is seeking a Director of Case Management to lead Rare Hematology and Oncology patient support services. You will drive strategic design, operations, and performance across Case Management teams, collaborating with brand, hub, and field leaders to align patient experience with PSS objectives.

The role requires 8+ years in pharma/biotech, 5+ years of leadership, and strong analytics and communication abilities.