Director, Patient Services Operations — Launch Leader

Psychedelic Alpha; North Carolina; On-site; USD 180,000 - 235,000; Full time

Benefits offered by this job

100% paid health benefits including M,

Job summary

Definium Therapeutics in Raleigh/Durham, NC seeks a Director of Patient Services Operations to lead the launch readiness for DT120 and to build a best-in-class PS Operations Team.

The role partners with Marketing, Legal, Medical Affairs, and cross-functional teams to ensure regulatory standards, patient onboarding, treatment preparation, REMS, and ongoing support are delivered with exceptional quality. Strong leadership required.

Qualifications

• Bachelor's degree in Life Sciences, Marketing, Business, Communications; advanced degree preferred.
• Minimum 10 years industry experience; 5+ years in Patient Services Operations leadership.
• Significant REMS and compliance knowledge.

Responsibilities

• Create operational strategy for Definium Patient Services to support the DT120 launch.
• Manage Case Managers and Supervisors within Operational Teams.
• Support REMS development with internal and external partners.
• Develop infrastructure for the patient journey from engagement to post-treatment.
• Drive hiring, onboarding, and SOP improvements for Patient Services.

Skills

Cross-functional collaboration

Launch experience

Strategic leadership

Education

Bachelor’s degree in Life Sciences, Marketing, Business, Communications

Advanced degree preferred

Tools

Patient Services CRM

Phone system

Job description

Definium Therapeutics in Raleigh/Durham, NC seeks a Director of Patient Services Operations to lead the launch readiness for DT120 and to build a best-in-class PS Operations Team.

The role partners with Marketing, Legal, Medical Affairs, and cross-functional teams to ensure regulatory standards, patient onboarding, treatment preparation, REMS, and ongoing support are delivered with exceptional quality. Strong leadership required.