Director, Patient Services: Launch & REMS Strategy

Definium Therapeutics; Durham (NC); On-site; USD 180,000 - 235,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible time off

Parental leave

Job summary

Definium Therapeutics is seeking a Director, Patient Services to lead the development and execution of the Patient Services strategy for the DT120 launch. You will collaborate closely with Regulatory, Marketing, Legal and cross-functional commercial teams to ensure alignment with corporate goals and a patient-focused REMS framework.

You will manage DT120 patient journeys, develop SOPs, and drive cross-functional readiness.

Qualifications

• Bachelor's degree in Life Sciences, Marketing, Business, Communications, or related discipline.
• Minimum 10 years industry experience.
• Minimum 5 years Patient Services experience.
• Significant understanding of PS compliance and legal guidelines.
• Experience with REMS strategies, compliance, and support offerings.
• Launch experience in the U.S. pharmaceutical market.

Responsibilities

• Develop and execute patient support strategies to support the launch and commercialization of DT120.
• Support REMS development with Compliance and internal/external partners.
• Design and operationalize patient/care partner journeys from referral through long-term follow-up.
• Translate strategy into workflows, CRM requirements, reporting, and digital capabilities.
• Identify opportunities to leverage AI, automation, and digital engagement for patient support.
• Create external materials engaging DT120 and Definium teams.

Skills

Bachelor's degree

10+ years experience

5+ years Patient Services

PS compliance

REMS</s> strategies

Cross-functional collaboration

US launch experience

CNS/psychiatry experience

Process design & workflow

Data synthesis

Presentations

Ambiguity leadership

Travel 10–20%

Education

Bachelor's degree in Life Sciences/related

Advanced degree preferred

Tools

CRM systems

Job description

Definium Therapeutics is seeking a Director, Patient Services to lead the development and execution of the Patient Services strategy for the DT120 launch. You will collaborate closely with Regulatory, Marketing, Legal and cross-functional commercial teams to ensure alignment with corporate goals and a patient-focused REMS framework.

You will manage DT120 patient journeys, develop SOPs, and drive cross-functional readiness.