Director, Patient Services - CNS Launch Leader

Psychedelic Alpha; Myrtle Point (OR); On-site; USD 180,000 - 235,000; Full time

Benefits offered by this job

100% paid health benefits (Medical, D,

401(k) with company match

Flexible time off

Generous parental leave

Job summary

Definium Therapeutics is seeking a Director of Patient Services Strategy in the United States to lead onboarding, REMS-related education, and ongoing patient support. You will align Regulatory, Marketing, Legal, and cross-functional teams to guarantee a successful DT120 commercial launch with compliant patient experiences.

The role requires 10+ years in the field, leadership experience, and deep knowledge of REMS, with the ability to travel 10–20% during launch periods.

Qualifications

• Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred
• Minimum 10 years industry related experience required
• Minimum 5 years Patient Services experience required
• Significant understanding of PS compliance and legal guidelines required
• Experience with REMS strategies, compliance, and support offerings preferred
• Experience with Patient Services CRM systems preferred
• Launch experience in the U.S. pharmaceutical market required
• Experience in CNS / psychiatry, specialty pharmaceutical, or complex treatment categories preferred

Responsibilities

• Develop and execute patient support strategies to support the successful launch and commercialization of DT120
• Support development and implementation of REMS via partnership with Compliance and internal/external partners
• Design and operationalize end-to-end patient/care partner journeys from referral through long-term follow-up
• Translate patient support strategy into workflows, CRM requirements, reporting and digital capabilities
• Identify opportunities to leverage AI-enabled capabilities, automation, and digital engagement
• Create external materials driving engagement with DT120 and Definium team
• Create internal training materials ensuring patient-facing teams have DT120 and REMS knowledge
• Ensure Patient Services strategies support ongoing REMS education and compliance needs
• Utilize data and analytics to drive department, program and patient success
• Manage team of direct reports and lead cross-functional collaboration
• Lead patient journey implementation across PS teams
• Lead launch readiness activities including SOPs, training, testing, governance
• Drive department culture as part of Patient Services Leadership Team
• Oversee promotional review process to ensure regulatory-compliant materials
• Partner with Medical Affairs, Marketing, Sales, Market Access to align engagement strategies
• Translate market insights into actionable strategies for engagement and launch readiness

Skills

Leadership

Cross-functional collaboration

Launch experience

Regulatory awareness

Strategic communication

Travel willingness

Education

Bachelor’s degree in Life Sciences

Advanced degree preferred

Tools

CRM systems

Job description

Definium Therapeutics is seeking a Director of Patient Services Strategy in the United States to lead onboarding, REMS-related education, and ongoing patient support. You will align Regulatory, Marketing, Legal, and cross-functional teams to guarantee a successful DT120 commercial launch with compliant patient experiences.

The role requires 10+ years in the field, leadership experience, and deep knowledge of REMS, with the ability to travel 10–20% during launch periods.