Director, Patient Services Operations

Psychedelic Alpha; North Carolina; On-site; USD 180,000 - 235,000; Full time

Benefits offered by this job

100% paid health benefits including M,

Job summary

Definium Therapeutics in Raleigh/Durham, NC seeks a Director of Patient Services Operations to lead the launch readiness for DT120 and to build a best-in-class PS Operations Team.

The role partners with Marketing, Legal, Medical Affairs, and cross-functional teams to ensure regulatory standards, patient onboarding, treatment preparation, REMS, and ongoing support are delivered with exceptional quality. Strong leadership required.

Qualifications

• Bachelor's degree in Life Sciences, Marketing, Business, Communications; advanced degree preferred.
• Minimum 10 years industry experience; 5+ years in Patient Services Operations leadership.
• Significant REMS and compliance knowledge.

Responsibilities

• Create operational strategy for Definium Patient Services to support the DT120 launch.
• Manage Case Managers and Supervisors within Operational Teams.
• Support REMS development with internal and external partners.
• Develop infrastructure for the patient journey from engagement to post-treatment.
• Drive hiring, onboarding, and SOP improvements for Patient Services.

Skills

Cross-functional collaboration

Launch experience

Strategic leadership

Education

Bachelor’s degree in Life Sciences, Marketing, Business, Communications

Advanced degree preferred

Tools

Patient Services CRM

Phone system

Job description

Definium Therapeutics is a late-stage clinical biopharmaceutical company and our mission is to forge a new era of psychiatry by applying scientific rigor to psychedelics, with the goal of developing accessible treatments that unlock healing at scale.

Our leadproductcandidate,lysergidetartrate(ourproprietary orally disintegrating tablet form oflysergide(LSD) D-tartrate),represents a highly differentiated, potential best-in-class opportunity for patients suffering from generalized anxiety, major depressive disorder, and posttraumatic stress disorder. Our early stage pipeline includes DT402, the R-enantiomer of MDMA and is under development to target the core symptoms of autism spectrum disorder (ASD), specifically addressing social communication challenges.

Guided bythe recognitionthat patients deserve more than better, Definium is relentlessly advancing a new generation of therapeutics intended to addresstheunderlying causes of psychiatric and neurological disorders. By turning evidence into impact, Definium aims to change the trajectory of today’s mental health care crisis and enable a healthier future. Headquartered in New York, Definium Therapeutics trades on Nasdaq under the symbol DFTX.

Together we are moving psychiatry forward—beyond better, into a boundless future. Join us!

The Director,Patient Services Operationswillbuild a best-in-classPS OperationsTeam supportingthe successful commercial launch of DT120, working closely withMarketing,Legal, and cross-functional commercial teams to align with corporate goals. This role willbe responsible for theexecution of Definium’s patient support strategyacrosspatientonboarding,treatment preparation,REMS,andongoing support, while ensuring all initiatives meet stringent regulatory standards (e.g., FDA).Thisis a rare opportunity to define the operational strategy, build the team, create the culture, and shape the infrastructure for Definium’s Patient Services.

This position must reside in Raleigh/Durham NC area.

Responsibilities:

• Create operational strategyfor Definium Patient Services supporting a successful DT120commercial launch
• Manage Operational Teams including Case Managers and Leaders (i.e., Supervisors)
• Support development and implementation ofpotential REMS For DT120via partnership with internal and external partners
• SupportcreationofOperational infrastructure to support overall patient journeyfrominitialengagement through post-treatment needs
• Develop hiring strategyfor Case Management Teaminclude roledesign,required skills, needed experience, and desiredmindset
• Drive hiring and onboarding process for Operation Team Members
• Develop, implement, and continuously improve Patient Services SOPs, operational policies, quality standards, and escalation pathways
• Supportcreationof neededtrainingandengagementmaterials(e.g., Talking Points)
• Driveteamculturevia purposeful strategykeeping patients,teamwork, and compliance as primary focuses
• Create data driven environmentthrough actionable and impactfulKPI’s, SLAs,dashboards, quality metrics, and operational performanceindicators to drive continuous improvement
• Establish quality monitoring programs, coaching processes, and continuous improvement initiatives to ensure exceptional patient experiences.
• Translate strategy into Patient Servicesoperationalrequirements
• Work closely with strategy teams to createsuccessful, innovative, and scalable strategies
• Work closely with internal teams on CRM development, phone system, reporting,automation, digitalcapabilitiessupporting Patient Servicesand other needed infrastructure
• Ensure compliance with REMS,AE reporting, and other PS related guidelines
• Develop operational contingency plans supporting business continuity and launch readiness
• Work across PS teams to support overall patient and customer journey
• Drive overalldepartment culture as memberof PatientServicesLeadershipTeam
• Partner with Medical Affairs, Marketing, Sales,Market Access partners,and cross-functional commercial teams to align engagement strategies with broader business objectives
• Translate market insights into actionable strategies that strengthen engagement, differentiation, and launch readiness

Qualifications

• Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred
• Minimum 10 years industry related experience required
• Minimum 5 yearsPatientServicesOperations Leadershipexperiencerequired
• Significant understanding of PS compliance and legal guidelinesrequired
• SignificantExperience with REMSstrategies, compliance, and support offeringsrequired
• Experiencewith Patient Services CRM& Phonesystemspreferred
• Skilled in cross-functional collaboration; intellectually curious, solutions-oriented, and effective at communicating and socializing strategic recommendations
• Launch experience in the U.S. pharmaceutical market required
• Experience in CNS / psychiatry, specialty pharmaceutical, or complex treatment categories preferred
• Ability to synthesize complex clinical, market, and customer data into actionable strategies
• Strong presentation skills and ability to influence senior, cross-functional, and agency stakeholders
• Ability to travel as required; average 10–20%, with higher travel during key launch periods

The starting base pay range for this position is $180,000-$235,000, with compensation determined based on several factors including skill set, years of experience, and geographic location.

Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including:

• 100% paid health benefits including Medical, Dental and Vision for you and your dependents
• 401(k) program with company match and vesting after the turn of the first month after your start date
• Flexible time off
• Generous parental leave and some fun fringe perks!