Director, Patient Services Patient Strategy

Psychedelic Alpha; Myrtle Point (OR); On-site; USD 180,000 - 235,000; Full time

Benefits offered by this job

100% paid health benefits (Medical, D,

401(k) with company match

Flexible time off

Generous parental leave

Job summary

Definium Therapeutics is seeking a Director of Patient Services Strategy in the United States to lead onboarding, REMS-related education, and ongoing patient support. You will align Regulatory, Marketing, Legal, and cross-functional teams to guarantee a successful DT120 commercial launch with compliant patient experiences.

The role requires 10+ years in the field, leadership experience, and deep knowledge of REMS, with the ability to travel 10–20% during launch periods.

Qualifications

• Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred
• Minimum 10 years industry related experience required
• Minimum 5 years Patient Services experience required
• Significant understanding of PS compliance and legal guidelines required
• Experience with REMS strategies, compliance, and support offerings preferred
• Experience with Patient Services CRM systems preferred
• Launch experience in the U.S. pharmaceutical market required
• Experience in CNS / psychiatry, specialty pharmaceutical, or complex treatment categories preferred

Responsibilities

• Develop and execute patient support strategies to support the successful launch and commercialization of DT120
• Support development and implementation of REMS via partnership with Compliance and internal/external partners
• Design and operationalize end-to-end patient/care partner journeys from referral through long-term follow-up
• Translate patient support strategy into workflows, CRM requirements, reporting and digital capabilities
• Identify opportunities to leverage AI-enabled capabilities, automation, and digital engagement
• Create external materials driving engagement with DT120 and Definium team
• Create internal training materials ensuring patient-facing teams have DT120 and REMS knowledge
• Ensure Patient Services strategies support ongoing REMS education and compliance needs
• Utilize data and analytics to drive department, program and patient success
• Manage team of direct reports and lead cross-functional collaboration
• Lead patient journey implementation across PS teams
• Lead launch readiness activities including SOPs, training, testing, governance
• Drive department culture as part of Patient Services Leadership Team
• Oversee promotional review process to ensure regulatory-compliant materials
• Partner with Medical Affairs, Marketing, Sales, Market Access to align engagement strategies
• Translate market insights into actionable strategies for engagement and launch readiness

Skills

Leadership

Cross-functional collaboration

Launch experience

Regulatory awareness

Strategic communication

Travel willingness

Education

Bachelor’s degree in Life Sciences

Advanced degree preferred

Tools

CRM systems

Job description

Definium Therapeutics is a late-stage clinical biopharmaceutical company and our mission is to forge a new era of psychiatry by applying scientific rigor to psychedelics, with the goal of developing accessible treatments that unlock healing at scale.

Our leadproductcandidate,lysergidetartrate(ourproprietary orally disintegrating tablet form oflysergide(LSD) D-tartrate),represents a highly differentiated, potential best-in-class opportunity for patients suffering from generalized anxiety, major depressive disorder, and posttraumatic stress disorder. Our early stage pipeline includes DT402, the R-enantiomer of MDMA and is under development to target the core symptoms of autism spectrum disorder (ASD), specifically addressing social communication challenges.

Guided bythe recognitionthat patients deserve more than better, Definium is relentlessly advancing a new generation of therapeutics intended to addresstheunderlying causes of psychiatric and neurological disorders. By turning evidence into impact, Definium aims to change the trajectory of today’s mental health care crisis and enable a healthier future. Headquartered in New York, Definium Therapeutics trades on Nasdaq under the symbol DFTX.

Together we are moving psychiatry forward - beyond better, into a boundless future. Join us!

The Director,Patient ServicesPatientStrategy will own thedevelopmentofandensure the successfulexecution ofthe Patient Servicesstrategyto drive the successful commercial launch of DT120, working closely withRegulatory,Marketing,Legal, and cross-functional commercial teams to align with corporate goals. This role willdrivehowDefiniumPatient Services supports patientsacrossonboarding,treatment preparation,all aspects ofREMS,andongoing support, while ensuring all initiatives meet stringent regulatory standards (e.g., FDA).This role is responsible forthestrategy creationandensuringthat DefiniumPS Case Management teamsare set up for success as they engage withpatients and externalparties.

Responsibilities:

• Develop and executepatientsupportstrategies to support the successful launch and commercialization of DT120
• Support development and implementation ofpotential REMS For DT120via partnership with Compliance and other internal and external partners
• Design, continuously refine, and operationalize the end-to-end patient/care partner journeys-from referral through long-term follow-up-ensuring a seamless andcomplianttreatmentexperience
• Translate patient support strategy into operational workflows, business requirements, CRM functionality, reporting needs, and digital capabilities to enable scalable execution
• Identify opportunities to leverage AI-enabled capabilities, automation, and digital engagement to enhance patient experience, operational efficiency, and proactive patient support.
• Createexternal materialsdriving positive engagement with DT120 and Definium team members
• Create internal training materialsensuring that allpatientfacing teamshave the required expertiseonDT120, REMS, and Definium Patient Services
• Ensure Patient Services strategies supportpatientswith ongoing REMS related education and compliance needs
• Utilizedataand analytics todrive departmental, program, andpatientsuccess
• Manage team of direct reportsdriving both team culture and overall success
• Work across PS teams toimplementpatient journey
• Lead Patient Services launch readiness activities including SOP development, training, operational testing, governance, and cross-functional launch planning.
• Drive overly department culture as memberof PatientServicesLeadershipTeam
• Oversee the promotional review process (MLR/PRC) to ensure all patient-facing marketing materials are compliant with regulatory requirements
• Partner with Medical Affairs, Marketing, Sales,Market Access partners,and cross-functional commercial teams to align engagement strategies with broader business objectives
• Translate market insights into actionable strategies that strengthen engagement, differentiation, and launch readiness

Qualifications

• Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred
• Minimum 10 years industry related experience required
• Minimum 5 yearsPatientServicesexperiencerequired
• Significant understanding of PS compliance and legal guidelinesrequired
• Understanding of internal and external material creationprocess(i.e., PRC)
• Experiencedesigning patient support operating models required
• Experiencewith Patient Services CRM systemspreferred
• Experience with REMS strategies, compliance, and support offerings preferred
• Skilled in cross-functional collaboration; intellectually curious, solutions-oriented, and effective at communicating and socializing strategic recommendations
• Launch experience in the U.S. pharmaceutical market required
• Experience in CNS / psychiatry, specialty pharmaceutical, or complex treatment categories preferred
• Experience with process design and workflow developmentExperience supporting highly regulated therapies (REMS or DEA Drug Scheduling equivalent).
• Ability to synthesize complex clinical, market, and customer data into actionable strategies
• Strong presentation skills and ability to influence senior, cross-functional, and agency stakeholders
• Ability to lead through ambiguity in a pre-commercial environment
• Ability to travel as required; average 10-20%, with higher travel during key launch periods

The starting base pay range for this position is $180,000-$235,000, with compensation determined based on several factors including skill set, years of experience, and geographic location.

Employees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including:

• 100% paid health benefits including Medical, Dental and Vision for you and your dependents
• 401(k) program with company match and vesting after the turn of the first month after your start date
• Flexible time off
• Generous parental leave and some fun fringe perks!