Director, Patient Experience & Access Strategy

MSD Malaysia; Northern (KY); Hybrid; USD 191,000 - 300,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision Insurance

401(k) plan

Job summary

Merck & Co., Inc. is seeking a Director, Patient Experience Strategy to lead end-to-end patient experience and navigation for Intismeran Autogene.

You will build a high-performing team, design an integrated patient support ecosystem, and collaborate across Marketing, Market Access, Data Strategy, and Compliance to remove barriers in the patient journey. The role focuses on developing innovative patient-centric solutions, defining the PSP, navigator and FRM operating models, and delivering

Qualifications

• Bachelor's degree or equivalent required; MBA or equivalent preferred.
• Experience in pharma/biotech health care commercial functions; patient support/navigation expertise.

Responsibilities

• Define and lead the end-to-end patient experience strategy for Intismeran Autogene.
• Establish vision and operating model for patient support, PSP, and navigation.
• Define navigator strategy, offerings, and engagement to improve care coordination.
• Develop FRM strategy and field support to optimize reimbursement and access.
• Lead assessment of patient journey to improve initiation, adherence and completion.
• Collaborate across functions to build an integrated patient support ecosystem.

Skills

Decision Making

Driving CI

Engagement Strategies

Market Access

Oncology Marketing

Patient Journey

Patient Navigation

People Leadership

Strategic Planning

Strategy Development

Team Management

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Merck & Co., Inc. is seeking a Director, Patient Experience Strategy to lead end-to-end patient experience and navigation for Intismeran Autogene.

You will build a high-performing team, design an integrated patient support ecosystem, and collaborate across Marketing, Market Access, Data Strategy, and Compliance to remove barriers in the patient journey. The role focuses on developing innovative patient-centric solutions, defining the PSP, navigator and FRM operating models, and delivering