Director, Oncology Patient Experience & Access Strategy

MSD Malaysia; North Wales (Montgomery County); On-site; USD 191,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement benefits

Paid holidays and vacation

Job summary

Merck & Co., Inc. in the U.S. Oncology group seeks a Director, Patient Experience Strategy to define the vision and operating model for patient support across Intismeran Autogene.

You will build and lead a team, shape PSP, navigator and FRM strategies, and partner with Marketing, Market Access, and Therapy Operations to deliver a seamless patient journey. The role offers a competitive salary and comprehensive benefits, with a focus on improving patient access, education, adherence, and outcome

Qualifications

• Minimum 8 years of experience in pharmaceutical, biotech, healthcare, or related commercial functions.
• Experience designing or implementing patient support programs, patient navigation models, hub services, or access support capabilities.
• Experience leading and developing high-performing teams across complex organizations.
• Strong strategic thinking, business acumen, and analytical capabilities.
• Experience leveraging data and metrics to improve patient support programs and journey performance.
• Excellent communication and stakeholder management skills, with ability to influence senior leaders.

Responsibilities

• Define and lead the end-to-end patient experience strategy for Intismeran Autogene across the treatment journey.
• Establish vision and operating model for patient support capabilities, PSP, and related services.
• Define patient navigator strategy, FRM strategy, and engagement approach to improve care coordination and access.
• Lead development of governance, external vendors, and partnerships for seamless execution.
• Measure program effectiveness and drive continuous improvement across patient support programs.
• Collaborate across Marketing, Market Access, Field Commercial, and Legal to align on patient journey outcomes.

Skills

Decision Making

Driving Continuous Improvement

Engagement Strategies

Market Access

Oncology Marketing

Patient Journey

Patient Navigation

People Leadership

Strategic Planning

Strategy Development

Team Management

Education

Bachelor's degree or equivalent (BA/BS) MBA or equivalent preferred

Job description

Merck & Co., Inc. in the U.S. Oncology group seeks a Director, Patient Experience Strategy to define the vision and operating model for patient support across Intismeran Autogene.

You will build and lead a team, shape PSP, navigator and FRM strategies, and partner with Marketing, Market Access, and Therapy Operations to deliver a seamless patient journey. The role offers a competitive salary and comprehensive benefits, with a focus on improving patient access, education, adherence, and outcome