Director, Patient Experience & Access Strategy

Merck; North Wales (Montgomery County); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Merck is seeking a Director, Patient Experience Strategy in the U.S. Oncology group to lead the patient experience, navigation, and patient support programs for Intismeran Autogene. You will shape the vision and operating model to enable patients to navigate a complex, individualized therapy journey.

You will build and lead a high-performing team, design patient-centered solutions, and partner across functions to optimize education, adherence, and care coordination across the treatment journey.

Qualifications

• Minimum 8 years of experience in pharmaceutical, biotech, healthcare, or related commercial functions.
• Experience in patient support, patient access, and market access.
• Proven success designing and implementing patient support programs, patient navigation models, hub services, or access support capabilities.
• Experience building, leading, and developing high‑performing teams in a matrixed organization.
• Strong strategic thinking, business acumen, and analytical capabilities.
• Exceptional communication, relationship-building, and stakeholder management skills.
• Growth mindset with passion for innovation and continuous improvement.

Responsibilities

• Define end-to-end patient experience strategy for Intismeran Autogene.
• Establish the vision, strategy, and operating model for patient support capabilities (PSP).
• Define patient navigator strategy, operating model, and engagement approach.
• Develop FRM strategy and field support framework for reimbursement and access.
• Lead continuous assessment of the patient journey to improve initiation, adherence, and completion.
• Partner across Marketing, Market Access, Field Commercial, Therapy Operations, Data Strategy and Compliance.
• Establish measurement frameworks, performance metrics, and analytics for program effectiveness.
• Oversee vendors and governance to ensure high-quality service delivery.

Skills

Patient experience strategy

Team leadership

Strategic planning

Stakeholder management

Data analytics

Healthcare market access

Education

Bachelor's degree (BA/BS)

MBA or equivalent preferred

Job description

Merck is seeking a Director, Patient Experience Strategy in the U.S. Oncology group to lead the patient experience, navigation, and patient support programs for Intismeran Autogene. You will shape the vision and operating model to enable patients to navigate a complex, individualized therapy journey.

You will build and lead a high-performing team, design patient-centered solutions, and partner across functions to optimize education, adherence, and care coordination across the treatment journey.