Director, Patient Experience & Access Strategy

Merck & Co.; United States; Hybrid; USD 191,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Benefits package

Job summary

Merck & Co., Inc. is seeking a Director of Patient Experience Strategy in the U.S. Oncology franchise.

The role leads the strategy for patient experience, navigation, and support for Intismeran Autogene, guiding the operating model and team to deliver patient-centered solutions across the treatment journey. The candidate will shape PSP, navigator and FRM strategies, collaborating with Marketing, Market Access, and Therapy Operations to optimize patient care, education, adherence, and overall

Qualifications

• Minimum 8 years of experience in pharmaceutical or related commercial functions.
• Experience designing and implementing patient support programs to improve journey outcomes.
• Experience leading teams and influencing across matrixed organizations.
• Strong strategic thinking, business acumen, and analytical capabilities.
• Experience leveraging data and performance metrics to optimize programs.

Responsibilities

• Define and lead end-to-end patient experience strategy for Intismeran Autogene.
• Establish vision and operating model for PSP and patient support capabilities.
• Define navigator, FRM strategy, and engagement approaches to improve care coordination.
• Develop FRM strategy and field support framework for reimbursement navigation.
• Lead continuous optimization of the patient journey to improve initiation and completion.
• Partner with Marketing, Market Access, and other stakeholders to build an integrated ecosystem.
• Establish measurement frameworks and actionable insights to drive improvements.
• Build and lead a high-performing team and manage external vendors.

Skills

Decision Making

Driving Continuous Improvement

Engagement Strategies

Market Access

Oncology Marketing

Patient Journey

Patient Navigation

People Leadership

Strategic Planning

Strategy Development

Team Management

Education

Bachelor's degree

MBA or equivalent preferred

Job description

Merck & Co., Inc. is seeking a Director of Patient Experience Strategy in the U.S. Oncology franchise.

The role leads the strategy for patient experience, navigation, and support for Intismeran Autogene, guiding the operating model and team to deliver patient-centered solutions across the treatment journey. The candidate will shape PSP, navigator and FRM strategies, collaborating with Marketing, Market Access, and Therapy Operations to optimize patient care, education, adherence, and overall