Director, Patient Access — Multi-Hospital Network

Beth Israel Lahey Health, Inc.; United States; On-site; USD 120,000 - 165,000; Full time

Job summary

Beth Israel Deaconess Medical Center, New England Baptist Hospital, and Mt. Auburn Hospital require a Director of Patient Access to oversee front-end revenue cycle processes across multiple sites.

This on-site role directs Registration, Scheduling, ED admissions, and related activities, ensuring accuracy, compliance, and excellent patient experience. The position reports to the VP of Patient Access and leads 7+ direct/indirect reports, shaping budgeting, training, and EMR enhancements.

Qualifications

• Bachelor's degree or higher required; health admin degree preferred.
• Experience managing patient access workflows in a multi-hospital system preferred.
• 1-3 years supervisory/management experience required.
• Extensive background in Patient Access Management may substitute for degree.

Responsibilities

• Oversee daily operations of Registration, Scheduling, ED admissions, and outpatient access.
• Ensure front-end cash collection, registration accuracy, eligibility verification and OB/COB coordination.
• Hire, train, evaluate, discipline and terminate staff per HR policies.

Skills

Patient Access Management

Leadership / Supervisory

MS Office proficiency

Healthcare regulations knowledge

Education

Bachelor's degree

Health administration knowledge

Tools

Meditech

Job description

Beth Israel Deaconess Medical Center, New England Baptist Hospital, and Mt. Auburn Hospital require a Director of Patient Access to oversee front-end revenue cycle processes across multiple sites.

This on-site role directs Registration, Scheduling, ED admissions, and related activities, ensuring accuracy, compliance, and excellent patient experience. The position reports to the VP of Patient Access and leads 7+ direct/indirect reports, shaping budgeting, training, and EMR enhancements.