Director, Patient Access – Multi-Site, Metro Boston

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 120,000 - 165,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Director of Patient Access to oversee patient access workflows across Beth Israel Deaconess Medical Center, New England Baptist Hospital, and Mt. Auburn Hospital.

The role drives front-end cash collection, pre-registration, registration, admissions, and ED workflows, while guiding staffing, training, and performance reviews.

Qualifications

• Bachelor's degree required; preferred in business, health administration, or related field.
• Experience in patient access management and revenue cycle
• Knowledge of healthcare regulations and Meditech system

Responsibilities

• Oversee daily operations of Patient Access across multiple hospital locations.
• Lead Registration, Appointment Scheduling, ED admissions, and outpatient processes.
• Direct staff hiring, training, performance management, and disciplinary actions.
• Monitor productivity, quality, and data accuracy across the department.
• Coordinate with VP on department budgeting, and capital/salary planning.
• Support design and implementation of new EMR functionality.

Skills

Leadership

Patient Access Management

Regulatory knowledge

Education

Bachelor's degree in business/health administration/related field

Tools

Meditech

Job description

Charlestown, MA • Beth Israel Lahey Health • Full-time • DayWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The Director, Patient Access will work on-site at Beth Israel Deaconess Medical Center, New England Baptist Hospital and Mt. Auburn Hospital and participate in revenue cycle transformation initiatives. **Experience managing patient access workflows in a multi-hospital system preferred**The Director of Patient Access Services reports to the Vice President, Patient Access. This position is responsible for daily oversight, management, and direction of transaction and process-based revenue cycle functions within Patient Access, including Registration, Appointment Scheduling, in the ED, Admissions, and Outpatient areas. The position closely coordinates and integrates with hospital and clinic departments, Financial Clearance, Financial Counseling, and other Revenue Cycle partners.Job Description:Essential Duties & Responsibilities including but not limited to:Ensures department outcomes meet and/or exceed industry standards for front-end cash collection, patient pre-registration and registration, admissions, eligibility verification, coordination of benefits, productivity, and compliance.·Responsible for hiring, training, evaluating, disciplining, and terminating employees consistent with Beth Israel Lahey Health (BILH) System Services HR policies.Responsible for monitoring staff productivity, accuracy, and quality.Reviews department structure for optimal design, and recommends short-term and strategic enhancements.Coordinates with the Vice President on departmental capital and salary budgets, monitors and controls salaries and expenses to minimize variances.Maintains the highest possible level of data accuracy throughout the continuum of registration/admissions activities and related information system utilization. Offers refresher training modules as needed.Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews. Direct Reports: More than 7 Indirect Reports: Varies ·Coordinates with the Vice President on responsibility for planning, monitoring, and managing department budget.Participates in the design, development, and implementation of new EMR functionalityMinimum Qualifications:Education: Bachelor's degree required. Bachelor's degree in business, health administration, or other relevant field preferred.Licensure, Certification & Registration: N/AExperience: · 5-8 years related work experience required and 1-3 years supervisory/management experience required · Extensive background in Patient Access Management may be substituted for the bachelor's degree requirement. · Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.Skills, Knowledge & Abilities:Preferred Qualifications & Skills:Knowledge of healthcare regulations related to position. · Experience with Meditech preferred.Dept./Unit-Specific Skills:Key Business Relationships:1 Revenue Cycle Leaders Monitor quality of registration, denial mitigation2 Hospital Leaders Understanding scheduling and other support for the departments3 Vendors Monitoring quality and efficiency of support servicesPay Range:$120,000.00 USD – $165,000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledJob detailsEmployment: Full-timeHours/Week: 40Shift: DayCategory: Patient AccessPay Range: $120,000.00 USD - $165,000.00 USDFLSA: ExemptReq ID: JR87825