Director, Patient Access

LCMC Health; New Orleans (LA); On-site; USD 150,000 - 210,000; Full time

Job summary

LCMC Health seeks a Director of Patient Access to lead the design, implementation, and management of Patient Access operations across pre-admission, verification, scheduling, registration, and financial counseling.

The role partners with Clinical Services, Case Management, Compliance, and HIM to apply new approaches that improve patient experience and access outcomes, while driving system-wide improvements and revenue impact.

Qualifications

• Leadership experience in healthcare operations.
• Experience with patient access processes preferred.

Responsibilities

• Develop, implement, and manage Patient Access operations from pre-admission to financial counseling.
• Collaborate with Clinical Services, Case Management, Compliance, and HIM to improve patient access and satisfaction.
• Lead initiatives to optimize patient capture, access speed, and volume growth across the system.
• Oversee a budget of $2M+ with broad impact on net revenue and a team of 150+ associates.

Job description

JOB DESCRIPTION

Your job is more than a job The Director of Patient Access provides leadership, direction, and support for developing, implementing, and managing the efficiency and effectiveness of the Patient Access operations of LCMC Health System. This includes related activities specific to pre-admission, pre-registration, admission, centralized and decentralized scheduling, financial counseling, and Patient Access vendor management. This leader will work closely with all Operational areas such as Clinical Services, Case Management, Corporate Compliance, and HIM to apply new and emerging approaches for LCMC's Patient Access Services areas. The Director will provide leadership and insight development of technology and initiatives that improve the effectiveness and enhances patient experience by meeting the service needs of all departments, patients, and customers. The Director of Patient Access will actively look for partnering opportunities with leadership throughout the system to transform the patient experience with a focus on improving both patient access and satisfaction as well as providing leadership and accountability for strategic business units that impact patient access and service pillars of the organization. The incumbent will focus on opportunities to maximizing patient capture and retention rates by strategically re-engineering the patient access processes to improve the patient experience, increase patient volumes and retains current patients by expanding access. This position is responsible for a budget of upwards of $2+M with an overall impact of $100M of Net Revenue and a span of control of over 150 associates. The Director of Patient Access will exhibit behaviors consistent with the standards for organizational values of LCMC Health System. Demonstrates actions consistent with LCMC's "Expectations" as duties are performed on a daily basis.

Scope of Control

• Pre-Admission
• Insurance Verification
• Pre-Certification
• Pre-Service Utilization Review
• Centralized and De-Centralized Patient Scheduling
• Hospital Registration
• Financial Counseling