Director, Patient Access - Multi-Site, Metro Boston

Beth Israel Lahey Health, Inc.; United States; On-site; USD 120,000 - 165,000; Full time

Job summary

Beth Israel Deaconess Medical Center, New England Baptist Hospital, and Mt. Auburn Hospital require a Director of Patient Access to oversee front-end revenue cycle processes across multiple sites.

This on-site role directs Registration, Scheduling, ED admissions, and related activities, ensuring accuracy, compliance, and excellent patient experience. The position reports to the VP of Patient Access and leads 7+ direct/indirect reports, shaping budgeting, training, and EMR enhancements.

Qualifications

• Bachelor's degree or higher required; health admin degree preferred.
• Experience managing patient access workflows in a multi-hospital system preferred.
• 1-3 years supervisory/management experience required.
• Extensive background in Patient Access Management may substitute for degree.

Responsibilities

• Oversee daily operations of Registration, Scheduling, ED admissions, and outpatient access.
• Ensure front-end cash collection, registration accuracy, eligibility verification and OB/COB coordination.
• Hire, train, evaluate, discipline and terminate staff per HR policies.

Skills

Patient Access Management

Leadership / Supervisory

MS Office proficiency

Healthcare regulations knowledge

Education

Bachelor's degree

Health administration knowledge

Tools

Meditech

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Director, Patient Access will work on-site at Beth Israel Deaconess Medical Center, New England Baptist Hospital and Mt. Auburn Hospital and participate in revenue cycle transformation initiatives.

Experience managing patient access workflows in a multi-hospital system preferred

The Director of Patient Access Services reports to the Vice President, Patient Access. This position is responsible for daily oversight, management, and direction of transaction and process-based revenue cycle functions within Patient Access, including Registration, Appointment Scheduling, in the ED, Admissions, and Outpatient areas. The position closely coordinates and integrates with hospital and clinic departments, Financial Clearance, Financial Counseling, and other Revenue Cycle partners.

Essential Duties & Responsibilities

• Ensures department outcomes meet and/or exceed industry standards for front-end cash collection, patient pre-registration and registration, admissions, eligibility verification, coordination of benefits, productivity, and compliance.
• Responsible for hiring, training, evaluating, disciplining, and terminating employees consistent with Beth Israel Lahey Health (BILH) System Services HR policies.
• Responsible for monitoring staff productivity, accuracy, and quality.
• Reviews department structure for optimal design, and recommends short-term and strategic enhancements.
• Coordinates with the Vice President on departmental capital and salary budgets, monitors and controls salaries and expenses to minimize variances.
• Maintains the highest possible level of data accuracy throughout the continuum of registration/admissions activities and related information system utilization.
• Offers refresher training modules as needed.
• Has the authority to direct and support employees daily work activities.
• Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews.
• Direct Reports: More than 7 Indirect Reports: Varies
• Coordinates with the Vice President on responsibility for planning, monitoring, and managing department budget.
• Participates in the design, development, and implementation of new EMR functionality

Minimum Qualifications

• Education: Bachelor's degree required.
• Bachelor's degree in business, health administration, or other relevant field preferred.
• Licensure, Certification & Registration: N/A
• Experience: 5-8 years related work experience required and 1-3 years supervisory/management experience required
• Extensive background in Patient Access Management may be substituted for the bachelor's degree requirement.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Preferred Qualifications & Skills

• Knowledge of healthcare regulations related to position.
• Experience with Meditech preferred.

Key Business Relationships

• Revenue Cycle Leaders Monitor quality of registration, denial mitigation
• Hospital Leaders Understanding scheduling and other support for the departments
• Vendors Monitoring quality and efficiency of support services

Pay Range

Pay Range: $120,000.00 USD - $165,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.