Director, Partner Operations — Global Partnerships Leader

Ping Identity Corporation; United States; On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity is seeking a Director of Partner Operations to lead the operational engine powering our global partner ecosystem. You will design scalable processes, dashboards, and enablement programs for resellers, referral partners, MSPs, ISVs, and cloud marketplaces.

Collaborating with Sales Operations, Alliances, Product, Finance, and Marketing, you will ensure GTM alignment and measurable performance while managing CRM/PRM tooling and partner portals.

Qualifications

• 10+ years of experience in Sales Operations, Channel/Partner Operations, or similar roles in B2B SaaS environments.
• Deep understanding of partner ecosystems including VARs, GSIs, ISVs, MSPs, and hyperscalers.
• Strong experience with partner programs and partner enablement frameworks.
• Proven ability to manage and improve sales/partner systems and data quality across CRM and PRM platforms.
• Analytical mindset with experience in forecasting, attribution modeling, and performance analytics.

Responsibilities

• Lead the development and execution of partner operations strategy aligned to business growth goals.
• Design scalable processes to support a diverse partner ecosystem (resellers, referral partners, MSPs, ISVs, cloud marketplaces).
• Build dashboards and reporting frameworks to measure partner performance, pipeline, and influence.
• Partner with Sales Ops to integrate partner data into core sales systems (CRM, PRM, BI tools).
• Optimize lead-to-cash processes for indirect routes, including partner deal registration and attribution.

Skills

Partner operations

Salesforce

PRM tools

Data analytics

Cross-functional leadership

Forecasting

Tools

Impartner

Allbound

BI tools

Job description

Ping Identity is seeking a Director of Partner Operations to lead the operational engine powering our global partner ecosystem. You will design scalable processes, dashboards, and enablement programs for resellers, referral partners, MSPs, ISVs, and cloud marketplaces.

Collaborating with Sales Operations, Alliances, Product, Finance, and Marketing, you will ensure GTM alignment and measurable performance while managing CRM/PRM tooling and partner portals.