Director, Global Partner Operations & Enablement

Ping Identity; United States; On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Employee Resource Groups

Competitive benefits

Generous PTO & Holiday Schedule

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity, a leading cloud identity company, seeks a Director of Partner Operations to scale the global partner ecosystem. You will design processes, build enablement programs, and partner with Sales, Alliances, Product, Finance, and Marketing to ensure a scalable, metrics-driven approach.

You will lead programs for resellers, referral partners, GSIs, SIs, MSPs, ISVs, and cloud marketplaces (AWS, Azure), and own or influence tools like PRM, Salesforce, LMS, and partner portals.

Qualifications

• 10+ years of experience in Sales Operations, Channel/Partner Operations, or similar roles in B2B SaaS environments.
• Deep understanding of partner ecosystems including VARs, GSIs, ISVs, MSPs, and hyperscalers.
• Strong experience with partner programs and partner enablement frameworks.
• Proven ability to manage and improve sales/partner systems and data quality across CRM and PRM platforms.
• Analytical mindset with experience in forecasting, attribution modeling, and performance analytics.
• Excellent project management and cross-functional communication skills.
• Familiarity with Salesforce, PRM tools (e.g., Impartner, Allbound, or similar), and BI/reporting platforms.
• Prior identity/security SaaS experience is a plus.

Responsibilities

• Lead the development and execution of partner operations strategy aligned to business growth goals.
• Design and implement scalable processes to support a diverse partner ecosystem, including resellers, referral partners, GSIs, SIs, MSPs, ISVs, and cloud marketplaces (e.g., AWS, Azure).
• Build dashboards and reporting frameworks to measure partner performance, pipeline, and influence.
• Partner with Sales Ops and RevOps to integrate partner data into core sales systems (Salesforce, PRM, BI tools).
• Optimize lead-to-cash processes for indirect routes, including partner deal registration, attribution, and compensation.
• Support ongoing evolution of Ping’s partner program, tiers, incentives, and benefits.
• Ensure operational support for onboarding, certification, and enablement workflows.
• Track partner participation and compliance with program requirements.
• Own or influence tools that support partner lifecycle (e.g., PRM, Salesforce, LMS, partner portals).
• Work with IT and vendors to enhance partner system capabilities and integrations.

Skills

Analytical mindset

Project management

Cross-functional communication

CRM/PRM data quality

Forecasting & attribution

Sales/partner data analysis

Identity/SaaS experience (plus)

Tools

Salesforce

Impartner

Allbound

Job description

Ping Identity, a leading cloud identity company, seeks a Director of Partner Operations to scale the global partner ecosystem. You will design processes, build enablement programs, and partner with Sales, Alliances, Product, Finance, and Marketing to ensure a scalable, metrics-driven approach.

You will lead programs for resellers, referral partners, GSIs, SIs, MSPs, ISVs, and cloud marketplaces (AWS, Azure), and own or influence tools like PRM, Salesforce, LMS, and partner portals.