Director, Operations

VIXXO; Hartford (CT); On-site; USD 140,000 - 190,000; Full time

Job summary

Vixxo seeks a Director, Operations to lead a multi-site portfolio from our Bloomfield, CT office. You will oversee strategic operations, drive performance, financial stewardship, and team development in alignment with Vixxo standards.

The role requires building and guiding high-performing teams, delivering process improvements, and ensuring service delivery aligns with SLAs and budgets. You will present insights to senior leadership, manage large portfolios, and champion operational excellence

Qualifications

• Bachelor’s degree in a related field is required.
• 8–10 years of facility management experience.
• ≥3 years in a leadership role.
• Proven track record of process improvement and operational transformation.
• Experience overseeing large, multi-facility portfolios with multiple stakeholders.

Responsibilities

• Provide strategic leadership for daily facility operations and ensure services meet company policies and ownership goals.
• Lead cross-functional process improvement initiatives across the business unit.
• Build and lead high-performing operations teams across multiple functions.
• Foster a culture of operational excellence and continuous improvement.
• Manage service delivery performance within SLA and budget requirements.
• Create executive dashboards and regular performance reports.
• Present insights and recommendations to senior leadership.

Skills

Strategic leadership

Operational excellence

Communication skills

Analytical

Project management

Staff development

Vendor management

Relationship management

Cross-functional leadership

AI initiatives

Education

Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or related field

Tools

CMMS

Microsoft Office

Data analysis tools

Job description

Vixxo is seeking a Director, Operations to sit in our Bloomfield, CT office.

Position Summary

The Director, Operations is responsible for the strategic oversight and operational management of a business unit within Vixxo. This will consist of multiple customers and includes the responsibilities of performance, financial stewardship, and team development in alignment with Vixxo standards and ownership objectives.

Essential Functions and Responsibilities

• Provide strategic leadership and direction for daily facility operations, ensuring all services are delivered efficiently and in accordance with company policies and ownership goals.
• Lead process improvement initiatives consistently across the business unit.
• Build and lead high-performing operations teams across multiple functions.
• Foster a culture of operational excellence and continuous improvement.
• Manage and evaluate all service delivery performance are within SLA requirements and budgetary adherence for our customers.
• Foster a culture of exceptional service by ensuring timely and professional responses to client and tenant requests.
• Create executive dashboards and regular performance reports.
• Prepare, analyze, and present financial reports, including budgets, forecasts, purchase orders, and expenditure tracking for assigned facilities.
• Present insights and recommendations to senior leadership team.
• Establish predictive analytics for proactive operations management.
• Direct staffing activities, including hiring, training, performance evaluations, and employee engagement, fostering a productive and compliant workplace.
• Manage large and diverse teams across multiple properties and locations, ensuring alignment with strategic goals and operational consistency.
• Ensure service provider compliance with Vixxo and customer requirements. Partnership must be established to support both.
• Build and maintain strong relationships with key client stakeholders, driving customer satisfaction and retention.
• Champion operational excellence through innovation, adoption of best practices, and continuous service optimization.Strategic Communication (Oral and Written)
• Technical and Operational Proficiency, including AI initiatives
• Analytical Problem Solving
• Customer-Centric Mindset
• Leadership and Team Development
• Relationship Management
• Vendor and Contract Management
• Multitasking and Prioritization

Qualifications

• Preferred bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or related field required.
• Minimum 8–10 years of progressively responsible experience in facility management, with at least 3 years in a leadership role.
• Proven track record of process improvement and operational transformation.
• Experience overseeing larger teams and complex portfolios with multiple facilities and client stakeholders.
• Strong analytical skills with proficiency in data analysis tools
• Demonstrated success in project management and change leadership
• Excellent communication and presentation skills
• Proven leadership in human resource management, staff development, and performance oversight.
• Experience managing critical environments and using CMMS/Work Order systems preferred.

Preferred Certifications and Skills

• MBA or advanced degree in relevant field.
• Strong understanding of contract management, compliance, and procurement.
• Industry-specific expertise relevant to our business.
• Experience in high-growth or scaling environments.
• Advanced skills in Microsoft Office Suite; experience with AI.
• Strong financial discipline, including budgeting, forecasting, and variance analysis.

Why Vixxo

At Vixxo, we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this is our competitive advantage. Therefore, we do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, familial status, military status, or religion.