Director, Operations

Vixxo Facility Solutions; Hartford (CT); On-site; USD 120,000 - 180,000; Full time

Job summary

Vixxo is seeking a Director of Operations to oversee strategic direction and operational management for a multi-facility unit in CT. You will lead diverse teams, drive process improvements, and ensure SLA adherence while maintaining financial stewardship.

You will build executive dashboards, present to senior leadership, and foster a culture of operational excellence. A strong background in facilities management and stakeholder engagement is essential.

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• 8–10 years facility management experience with at least 3 in a leadership role.
• Proven track record of process improvement and operational transformation.
• Experience overseeing large teams and complex portfolios across facilities and clients.
• Strong analytical skills with proficiency in data analysis tools.
• Demonstrated success in project management and change leadership.
• Excellent communication and presentation skills.
• Proven leadership in human resource management, staff development, and performance oversight.
• Experience managing critical environments and CMMS/Work Order systems preferred.

Responsibilities

• Provide strategic leadership and direction for daily facility operations.
• Lead process improvement initiatives across the business unit.
• Build and lead high-performing operations teams across multiple functions.
• Foster a culture of operational excellence and continuous improvement.
• Ensure service delivery meets SLA requirements and budget guidelines.
• Develop executive dashboards and regular performance reports.
• Prepare, analyze, and present financial reports and budgets.
• Build strong relationships with client stakeholders and tenants.
• Champion innovation and best practices in operations.
• Direct staffing activities including hiring, training, and evaluations.

Skills

Strategic Communication (Oral and Verb

Technical and Operational Proficiency,

Analytical Problem Solving

Customer-Centric Mindset

Financial Acumen

Leadership and Team Development

Relationship Management

Collaborative Team Orientation

Vendor and Contract Management

Multitasking and Prioritization

Education

Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or related field

MBA or advanced degree

Tools

CMMS/Work Order systems

Microsoft Office Suite

Job description

Vixxo is seeking a Director, Operations to sit in our Bloomfield, CT office.

Position Summary

The Director, Operations is responsible for the strategic oversight and operational management of a business unit within Vixxo. This will consist of multiple customers and includes the responsibilities of performance, financial stewardship, and team development in alignment with Vixxo standards and ownership objectives.

Essential Functions And Responsibilities

• Provide strategic leadership and direction for daily facility operations, ensuring all services are delivered efficiently and in accordance with company policies and ownership goals.
• Lead process improvement initiatives consistently across the business unit.
• Build and lead high-performing operations teams across multiple functions.
• Foster a culture of operational excellence and continuous improvement.
• Manage and evaluate all service delivery performance are within SLA requirements and budgetary adherence for our customers.
• Foster a culture of exceptional service by ensuring timely and professional responses to client and tenant requests.
• Create executive dashboards and regular performance reports.
• Prepare, analyze, and present financial reports, including budgets, forecasts, purchase orders, and expenditure tracking for assigned facilities.
• Present insights and recommendations to senior leadership team.
• Establish predictive analytics for proactive operations management.
• Direct staffing activities, including hiring, training, performance evaluations, and employee engagement, fostering a productive and compliant workplace.
• Manage large and diverse teams across multiple properties and locations, ensuring alignment with strategic goals and operational consistency.
• Ensure service provider compliance with Vixxo and customer requirements. Partnership must be established to support both.
• Build and maintain strong relationships with key client stakeholders, driving customer satisfaction and retention.
• Champion operational excellence through innovation, adoption of best practices, and continuous service optimization.

Key Competencies

• Strategic Communication (Oral and Written)
• Technical and Operational Proficiency, including AI initiatives
• Analytical Problem Solving
• Customer-Centric Mindset
• Financial Acumen
• Leadership and Team Development
• Relationship Management
• Collaborative Team Orientation
• Vendor and Contract Management
• Multitasking and Prioritization

Qualifications

• Preferred bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or related field required.
• Minimum 8–10 years of progressively responsible experience in facility management, with at least 3 years in a leadership role.
• Proven track record of process improvement and operational transformation.
• Experience overseeing larger teams and complex portfolios with multiple facilities and client stakeholders.
• Strong analytical skills with proficiency in data analysis tools
• Demonstrated success in project management and change leadership
• Excellent communication and presentation skills
• Proven leadership in human resource management, staff development, and performance oversight.
• Experience managing critical environments and using CMMS/Work Order systems preferred.

Preferred Certifications And Skills

• MBA or advanced degree in relevant field.
• Strong understanding of contract management, compliance, and procurement.
• Industry-specific expertise relevant to our business.
• Experience in high-growth or scaling environments.
• Advanced skills in Microsoft Office Suite; experience with AI.
• Strong financial discipline, including budgeting, forecasting, and variance analysis.

Why Vixxo

At Vixxo, we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this is our competitive advantage. Therefore, we do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, familial status, military status, or religion.