Customer Service Representative

Vixxo; Lombard (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Vixxo is hiring a Customer Service Representative based in Lombard, Illinois, to join their growing team of over 800 associates. This role is essential in liaising between clients and the company, ensuring top-quality service and customer satisfaction.

The ideal candidate will have strong communication skills and experience in a fast-paced customer service environment. Responsibilities include responding to service requests and maintaining relationships with clients and service contractors.

The candidate should demonstrate a passion for service and team collaboration.

Qualifications

• High school diploma or equivalent required.
• 6+ months of customer service or business development experience.
• Experience providing exceptional support in a fast-paced environment.

Responsibilities

• Respond to service requests via multiple channels.
• Manage preventive maintenance and document customer interactions.
• Build customer relationships by understanding their needs.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Data analysis abilities

Microsoft Office proficiency

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Excel

Client management databases

Job description

Be part of our growth story! Do you have a passion for people? Are you a go‑getter, full of new ideas and eager to be part of a team that’s committed to helping some of the most recognized brands across North America deliver better experiences for their customers?

Vixxo is a technology-enabled, asset management company that works with Fortune 500 clients within the retail, restaurant, convenience and grocery industries. We leverage data to help businesses manage their facilities maintenance programs, make better decisions, gain visibility into facility investments, and achieve sustained cost savings.

As a Customer Service Representative, you will be part of a growing team of 800 associates who operate out of 12 service centers throughout the US and Canada. We are dedicated to providing best‑in‑class service to our clients and Service Providers. Some of our bigger clients include: Starbucks, 7‑Eleven, Target, Michaels, Sally Beauty Supply, and many more!

Job Description

Customer Service Representatives serve as key liaisons between the client and Vixxo. A thorough understanding of our client’s organization along with their business objectives is needed to be successful in this role. Customer Service Representatives require a positive attitude, the ability to work in a fast‑paced environment, act with a sense of urgency and exceed client expectations. Other duties include:

• Receive and respond to service requests and proactively manage preventive maintenance via email, fax, Fusion, or phone. Document all interactions with customers and service contractors, and follow up with Customer Satisfaction Surveys to ensure work is completed timely, accurately and within required customer service level agreements.
• Establish and cultivate appropriate rapport with service contractors to achieve customer expectations while minimizing customer costs.
• Strengthen customer relationships by demonstrating a deep understanding of client needs, expectations and requirements to achieve business goals and service level agreements. Provide effective and proactive communication to customers regarding service status, time estimations and cost.
• Conduct customer satisfaction surveys within the designated time frame following proper procedure and protocol.

Qualifications

• High school diploma or equivalent.
• Minimum of 6 months experience in customer service, customer retention and/or business development.
• Demonstrated experience in providing exceptional customer support in a fast‑paced environment.
• Excellent written and verbal communication skills; strong problem‑solving skills and data analysis abilities.
• Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word. Experience working with client management databases is a plus.
• Excellent interpersonal skills. Must be reliable, passionate about serving others and demonstrate a high degree of emotional intelligence. Committed to working well in a team environment.
• Excellent time management skills. Previous experience working in Siebel and/or facilities maintenance is a plus.