Client Success Specialist - Facilities & Energy

Vixxo; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Vixxo, a leading technology-enabled asset management company in Los Angeles, is seeking a Customer Service Representative to serve as a liaison between commercial clients and the company. The ideal candidate will handle service requests, manage customer expectations, and foster effective communication to ensure service excellence.

The role requires strong relationship-building skills with both customers and service contractors, as well as a focus on achieving customer satisfaction at minimized costs. Join a team that operates with integrity and commitment to delivering exceptional service.

Responsibilities

• Receive and respond to service requests and manage preventive maintenance.
• Build rapport with customers to understand their needs and expectations.
• Cultivate relationships with service contractors to meet customer expectations.
• Negotiate service rates and costs to minimize customer expenses.
• Review performance metrics to ensure exceptional service delivery.

Job description

Vixxo, a leading technology-enabled asset management company in Los Angeles, is seeking a Customer Service Representative to serve as a liaison between commercial clients and the company. The ideal candidate will handle service requests, manage customer expectations, and foster effective communication to ensure service excellence.

The role requires strong relationship-building skills with both customers and service contractors, as well as a focus on achieving customer satisfaction at minimized costs. Join a team that operates with integrity and commitment to delivering exceptional service.